Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Thank you so much
Thank you for the service, I will be renewing my plan again - this time with the added wellness protection! This insurance has really made me feel secure in going to the vet and giving him the care he needs. Thank you again!!
Insurer: Nationwide
By: Bareera
Best Pet Insurance Company
Awesome company - many claims and never a problem
Insurer: Pets Plus Us
By: Deb
Fantastic
I am extremely satisfied with the service from Nationwide. I am so glad that I selected them for Pepper’s pet insurance company.
Insurer: Nationwide
By: Barbara
Value and Customer Service are peerless.
My experience with ASPCA pet insurance has been exemplary. I haven't found another company that covers the sheer amount for the cost as the ASPCA, their claims process is quick and painless, and their customer service—on the few occasions I felt the need to call in—has always been courteous, extremely efficient, and compassionate. I am a very satisfied client.
Insurer: ASPCA
By: Meghna
Great response and prompt
Was able to speak to someone and state my concern and they in turn were helpful
Insurer: Nationwide
By: Martha
Thank's for helping get my Brussels Griffon back to feeling Great
I went to Nationwide from another pet insurance company because the claims were difficult to submit at the other company. Nationwide is easy. Equally importantly, they pay what their policy says they will pay, and they do it in a timely manner. Thanks Nationwide -- Nice to know "you're on my side"!
Insurer: Nationwide
By: Kira
Simply OUTSTANDING!
Easy process...great communication, fast reimbursement. Highly recommended!
Insurer: Healthy Paws
By: Mario
Nationwide is excellent for pet insurance
So glad we chose Nationwide to help cover expenses for our pet. He has multiple illnesses and is on several medications. Claims are processed very quickly.
Insurer: Nationwide
By: Janice
Nationwide is a terrific company to work with.
Nationwide makes every thing as easy as possible for policy holders. I have absolutely no complaints. Thank you for such great service.
Insurer: Nationwide
By: Dee