Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Figo is the best decision ever
We have been so lucky to have pet insurance that covers everything from kennel cough, run of the mill follow ups and an emergency surgery that saved our dogs life. We are so lucky that figo has been so helpful and prompt with reimbursement making our lives (and our dog’s) much easier.
Insurer: Figo
By: Katie
Fantastic service
Absolutely fantastic service! Fast processing of claims and payment! Thank you!
Insurer: Nationwide
By: Roberta
Very helpful .
I haven't filed a claim just yet but I know there will be no issues. I had to call once & the lady was very helpful.
Insurer: Figo
By: Janice
Highly Recommend
I am very happy with ASPCA Pet Insurance Company, there website is easy to use. I just scan the vet bills and approximately two weeks later I get an explanation of the reimbursements. The whole process is seamless.
Insurer: ASPCA
By: Joyce
Great coverage!
My little Ollie was not feeling well so off to the vet we went - put a claim in at 9:15pm and it was processed by 10:30am the next day. I had money in my account the next day. I picked the coverage levels that I could afford and they gave me great coverage. They always respond to any questions that you may have. I would highly recommend!
Insurer: Figo
By: MariaTeresa
Easy, quick and honest.
I am impressed with Figo. They delivered what was promised in my pet's insurance with no conditions or run around, quickly and painlessly.
Insurer: Figo
By: Scott
Highly Satisfied
I am highly Satisfied with Nationwide pet Insurance. Easy to submit the claim and payment was timely.
Insurer: Nationwide
By: srikanth
I Love Trupanion!
Always exceptional customer service and hassle free claims process.
Insurer: Trupanion
By: Annette
Trupanion is the best!
My pup needed medication and a follow up test. I submitted the information online to Trupanion. Within a couple of days I received an email explaining their coverage and what would be applied to our deductible. Prompt and efficient customer service.
Insurer: Trupanion
By: Cathy