Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great company
Great company they have eased my worry of getting emergency vet care for Maya knowing she may be covered this last ER run involved maya injuring her paw at dogpark it swelled up three times its size this occurred on friday after her regular vet closed i feared the worst but it turned out to be a severe sprain the vet visit and xrays came out to approx $550 i received 90% of that back through nationwide. I recommend them to everyone i know
Insurer: Nationwide
By: David
This company is Friendly, Compassionate, Caring, and worth every penny of Insurance for your "family"
Thank you Trupanion!!! You have made a very difficult time with our very young puppy a time when we can concentrate on getting our puppy well instead of worrying about the financial strain. Your staff has been friendly, compassionate and caring throughout every step. We will be sure to tell everyone with pets about you!!!
Insurer: Trupanion Canada
By: Jill
Easy
Claims are easy and they process them quickly. I'm so glad we have this insurance!
Insurer: Nationwide
By: Camille
Excellent in every are of service
I am very satisfied with the service I have received from Nationwide Pet Insurance. All Nicholas pet care claims have been paid in a timely manner. Thanks so much for everything!!
Insurer: Nationwide
By: Maureen
Coverage as promised!
We’ve had Daisy covered now since January 2019 with Nationwide‘s Whole Pet with Wellness. After we met our deductible all claims submitted have been paid within 2 to 4 weeks. Their email communication and customer service at every step along the way from the initial application and enrollment process; to being approved; submitting claims; receiving notification of the process along the way; and finally the reimbursement is made easy through direct deposit. (One time set up through app or website.) An email comes in notifying that the claim has been approved and reimbursement made. All that’s left to do is click on the link and it’s transferred into your bank account. The 24/7 vethelpline advice from veterinary professionals has also been a great resource and given us peace of mind without having to go to the vet and pay a consultation fee etc. Overall 10 out of 10 so far! Keep up the good work Nationwide Pet Insurance !
Insurer: Nationwide
By: E.Y.
I would recommend Nationwide to any pet owner
NationWide has been a pleasure to deal with .
Insurer: Nationwide
By: Janet
They are the best pet insurance and you’ll know why if you have to put a claimant
It was so easy to work with customer service and explaining what was gonna happen every step of the way for my German Shepherd that I had to have ACL surgery it all worked out perfect
Insurer: Trupanion
By: Tom
Peace of mind
We love the peace of mind our Nationwide Pet policy brings. When Remi wasn't feeling well, it was such a relief to know that finances weren't really a concern when it came to multiple appointments, diagnosis and treatment. Submitting claims via the app on our phone is so convenient and we appreciate the quick turnaround time! We recommend Nationwide Pet insurance to all of our friends with fur babies :)
Insurer: Nationwide
By: Lianna
Fast, efficient service!
Claims process was easy and we received our settlement very quickly!
Insurer: Nationwide
By: Robert
So easy and worth every penny!!
So glad I purchased pet insurance with Nationwide! My rescue puppy has had several claims so far this year and every claim has been processed quickly and fairly with no surprises. Communication has been great as well.
Insurer: Nationwide
By: Cindy