Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great pet insurance
Great pet insurance. Never had a problem with claims or service.
Insurer: Nationwide
By: Christian
So easy to submit claim and always reply quickly, thank you.
I didn't know that pet insurance would be better than mine. You response time on the claims is spectacular and thank you for all your help.
Insurer: Nationwide
By: Tammy
Friendly, caring, get helpful customer service members.
Great people that card and make the whole process easy.
Insurer: Nationwide
By: George
Thank you, Nationwide Pet Insurance you saved Charlie's life!
I am so glad I chose to sign up for pet insurance when Charlie was a baby. Not knowing that we would need the insurance for such an emergent thing. HGE is very serious and could have taken Charlie's life. Thanks to Nationwide they were able to reimburse me for the visit in days.
Insurer: Nationwide
By: Julie
Puppy Care
Thank you for great customer service and professionalism. Thank you for protecting my puppy care.
Insurer: Nationwide
By: Laleh
Peace of Mind
Hartville Pet Insurance has given me peace of mind for my two 1.5 yrs. old rambunctious pups. Claims are processed efficiently and accurately. With direct deposit, you receive your reimbursement within one or two days after the claim has been approved. Customer service is outstanding. I am extremely satisfied with the coverage and pricing of this insurer. I highly recommend this company.
Insurer: Hartville
By: Michelle
Prompt response with claim processing
The entire process from applying for coverage, to initiation of the policy & submitting a claim to processing the claim was easy to do, & love being able to use any veterinarian of our choice!
Insurer: Nationwide
By: Lori
NationWide is the BEST, Love them!
NationWide is so easy to communicate with, the claim process is fabulous, the speediness of reimbursement is lightening fast, and the direct deposits are very easy, and so secure.
Insurer: Nationwide
By: Vicki
Always so helpful!
Awesome service!
Insurer: Nationwide
By: Halee