Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Simply the best - better than all the rest!
With 5 dogs of varying ages and health issues, the safety net that Ebrace Pet Insurance has provided has been invaluable. Beyond that their customer service, ease of process and access to information is impeccable. I cannot imagine ever having a furry family member without Embrace as being part of our planned care!
Insurer: Embrace
By: Angel
Rude customer service
My pets just don’t go to the vet often enough for me to be paying $780 a year for one damn dog. When I called to cancel I was immediately judged for canceling. I went with care credit because at least I know everything will be covered and I won’t have to pay it back RIGHT away. I was judged for my decision and their niceness changed so quick. Fuck this company and it’s rude employees.
Insurer: ASPCA
By: Emery
Quick response and fast reimbursement
I have never had pet insurance before but opted to get it when I adopted an 8 week old puppy. It's been 2 1/2 months and there have been several visits to the vet for puppy wellness check, immunizations, neutering and microchipping. Nationwide Pet Insurance has been responsive to every claim submitted and followed through with their reimbursement as advertised. I was skeptical at first and am now a very happy and trusting customer.
Insurer: Nationwide
By: Jennifer
Friendly, helpful staff. Quick turn around on claims.
Again, friendly and helpful customer service. Love being able to receive my refund via direct deposit. That is the best!!
Insurer: Nationwide
By: Karen
Fabulous fast, efficient service for my dog
Absolutely first-class service all the way through the process. They were considerate, kind and extremely quick at covering the insurance costs. I cannot recommend Trupanion enough. Thank you, Trupanion, for all your help and your compassion.
Insurer: Trupanion
By: Rosalind
Healthy Paws to The Rescue
Healthy Paws has been very caring and given us excellent service. Our little girl, Bella needed surgery and all I needed to do was send the bills and her records and the bill was promptly paid, no questions asked. Veterinary care is very expensive today, so having a back up is very important.
Insurer: Healthy Paws
By: Sandy
I love that you are always there for us!
Your company was the best decision I have ever made in the health and wellness of my beloved dog Pirate. You have been there for us every time we have needed you. Thank you for what you do.
Insurer: Nationwide
By: Stacy
Customer Service is VERY POOR!
Pets Best makes it very easy get your quote and to sign up, but that's about it! I am a new customer( in my first month ) and had some questions about my policy. I have spent several days trying to contact anyone at Pets Best. I have tried chat, text and phone and have yet to speak to anyone. My chat sessions always say there is a 20-30 minute wait, and then close before anyone is available to chat. Text go unanswered and phone calls are either disconnected or you are left on hold till you give up. I'm just glad I found out how bad they are before I had to file a claim. DO NOT WASTE YOUR MONEY!!! There are much better options out there!
Insurer: Pets Best
By: Forrest
this company does everything to deny your claims
horrible company which does everything they can to deny your claims despite your Vet writing and telling them how they are wrong. Want your premiums, not your bills.
Insurer: Trupanion
By: Philip
Excellent Experience and Customer Service
This was a super-easy process as my vet submitted the claim directly on my behalf. I was notified along the way of the status of my claim, and Healthy Paws covered the procedure to the fullest extent. The team at Healthy Pet also reached out after the procedure to check on my puppy and make sure he was OK. Great experience!
Insurer: Healthy Paws
By: Kris