Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Thankful
We have been very thankful for this insurance. We have one 13-year-old Shih Tzu, and a two-year-old golden. Our golden was in an accident last year and our Shih Tzu became very ill this year. It was very emotional . The plan and the customer service is outstanding. The website is very easy to file claims. The length of time for reimbursement has been very quick. In addition there has been follow-up calls just checking in on how our fur babies are doing. Would highly recommend this insurance.
Insurer: ASPCA
By: Michelle
Clear and easy process.
Clear and easy process. Very happy overall.
Insurer: Nationwide
By: Colleen
Its comforting to have Nationwide on our side for our bulldog, Oliver.
Our experience with Nationwide has been very positive.
Insurer: Nationwide
By: Brenda
Best Pet Insurance Company
My yorkie has had some many issues in his short life. Trupanion has been so wonderful, helping me care for Jeeta Bear. I am so glad that I decided to get insurance for my dog and so happy it was Trupanion. They are in my opinion the best. Thanks again
Insurer: Trupanion
By: Mary
ten out of ten
Easy to use, very fast paperwork turnaround, so glad we picked Nationwide!
Insurer: Nationwide
By: Amy
Good service and prompt service. Very easy to file a claim.
Very good experience.
Insurer: Nationwide
By: LINDA
Nationwide has been exceptional and I highly recommend them.
Nationwide has came through on their services. What you see is what you get. No surprises. We are pleased with their services.
Insurer: Nationwide
By: Christina
Best money I've spent in years!
I was very skeptical about pet insurance, but after incurring some hefty bills with my previous dog, I decided that for $32 a month I'd rather have the peace of mind. I signed up my new rescue dog, who was about four years old. A few months later (in April), she started showing signs of patellar luxation, but the vet could not confirm it at the time. I quickly went through my deductible with the medications he prescribed for pain management and joint health, and HP's coverage kicked in right away, no questions asked. More recently, an orthopedic surgeon did confirm patellar luxation. I contacted HP to see if I needed prior authorization for an MPL surgical correction and they said no. Once the surgeon was in there he found the cruciate ligament compromised and did a TPLO as well. I sent the itemized invoice to HP with some trepidation and they once again held up their end of the bargain. Even the vet clinic was impressed by how quickly they processed the claim. They are also very personable and helpful when I have questions, and they've checked in to see how my dog is doing since the surgery. My plan recently renewed and my rate has not changed! Insurance with HP is easily the best money I have spent in a long time.
Insurer: Healthy Paws
By: Liane
Wouldn't have pets without Healthy Paws Pet Insurance
I can't recommend them enough. My two dog just recently had vet visits back to back: one was an emergency weekend long vet visit and the other my dog needed a major surgery. They cover so many things and I couldn't dream of feeling I had to put my baby down because I didn't have a financial alternative. The claim was painless and intuitive to submit. I just received the reimbursement check and I couldn't be happier. I recommend anyone with a family pet...pet insurance is a must. And Healthy Paws is the perfect solution. Thank you Healthy Paws.
Insurer: Healthy Paws
By: visnu
Quick turnaround
After a long and complicated start re Jj medical history which nationwide helped by contacting past vets, the experience has been smooth; easy to file claims and rapid turnaround. Most of his hip replacement was covered. That meant a lot. Hearing similar feedback from my daughter re their pets.
Insurer: Nationwide
By: Chris