Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The only good thing about Apollo having a spider bite on his foot was the ease of filing a claim and receiving restitution.
My dog, Apollo, got a spider bite between the pads of his foot. Luckily we were able to be seen the next day by his normal vet, but the lump had doubled in size. We treated it several times over the course of about 6 weeks, and it finally started to go away. I scanned all the invoices from my vet, uploaded them all to one claim, and submitted it. About a month later, maybe less, I received the reimbursement directly into my checking account! Having pet insurance isn't something one thinks of as super necessary, but in my experience, I'd rather have it and not use it than need it and not have it... especially when it comes to caring for my fur children.
Insurer: ASPCA
By: Timminy
Wonderful Insurance
Have had Nationwide Pet Insurance since its inception. Easy to work with just have to send in entire vet report and all test results then it is easy and payment is very timely! As my pitbull approaches her 15th year I am grateful for their service.
Insurer: Nationwide
By: William
Excellent Service
Since Arlo showed up on my doorstep, she has been a great joy, but she has had an awful case of gum disease and with the help of Nationwide Pet Insurance it has been eady to take care of the treatment needed to help our love bug feel better.
Insurer: Nationwide
By: Rebecca
Nationwide pet insurance is the best pet insurance !
I have had my little Zoe to OSU VETS several times in the past few months, if I wasn’t for nationwide pet insurance I would have had to look how to pay the vet bill.
Insurer: Nationwide
By: JOANN
Nation wide pet insurance is the best insurance.
Never a problem and very quick refund when the documents are submitted.
Insurer: Nationwide
By: John
Nationwide is Great Pet Insurance!
Easy claims process, timely processing of claims, prompt payments, and they cover what the promise to cover - with no hidden gotchas. I would highly recommend Nationwide for pet insurance.
Insurer: Nationwide
By: Lise
Good but little things can be improved
Overall happy. However after submitting a wellness vet visit for reimbursement I got an email saying Nationwide was hoping my dog was feeling better. It makes it a whole lot less genuine when the visit wasnt for a sickness and was classified under wellness. So now if I got another email it wouldn't mean anything. Lost the credibility there. Otherwise the processes are fine and clear. Could improve speed of reviewing and paying out. I had a different company previously who approved and submitted in 48 hours. Doesnt have to be that fast but a week would be better.
Insurer: Nationwide
By: Alexandra
You get what you pay for!
I want to give a huge shoutout of thanks to Nationwide for standing behind their pet insurance. It's a daunting decision to make, choosing a carrier that will help you in your time of need. Our Murphy is a happy and healthy puppy but had an unfortunate leg break at 8 months of age. Between the surgery, vet visits and medications, it was an ordeal. Knowing that Nationwide was behind us at least took some of the financial burden away and we were able to get him the best treatment. Thank you!
Insurer: Nationwide
By: Allison
Get Nationwide!
I have had other pet insurances and Nationwide is hands down the best I have had It is so easy to file a claim and the payment is always fast I recommend them to all pet owners
Insurer: Nationwide
By: Danielle
I am very, very satisfied!
The service is exceptional. I've had other pet insurance and it's never come close
Insurer: Nationwide
By: Amy