Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Worst service absolutely horrible.
This was the most complicated, unorganized, unprofessional experience. Never would have thought that paying for such service would be so blatantly opposite of what was committed. To begin, I took my puppy to the emergency. I filed my claim, I kept getting emails that they requested records they also said that I had to get the records if they did not get them. This went on for two months. Generic cookie cutter emails telling me to get my puppies records. Finally I get them and send them then they denied the claim. What’s the point of paying for coverage if what was covered is denied. I question their process cause clearly they don’t know what they are doing otherwise the process would have been seamless and personal.
Insurer: Pets Best
By: Arturo
Mazey
It’s easy to file claims. And I have always had a great experience when I have called with questions. This insurance is available through my employer.
Insurer: Nationwide
By: Mindy
Best financial investment for our family!
When it comes to pet insurance ASPCA has come through for us since our dog was a puppy! Not only does ASPCA help finically to service our dog, but they call and check up to see how our dog is doing after her sick visits! This company truly does a great job of caring about us and treating us like family!
Insurer: ASPCA
By: Timothy
Very satisfied!!!!!!
This is the first time I have had pet insurance for any of my pets. I had asked people about the different insurances available and TRUPANION was the one that everyone seemed to recommend. I found when submitting a claim that everyone at TRUPANION was very friendly and very helpful no matter how many questions I asked. Good experience overall!!
Insurer: Trupanion
By: DOROTHY
Great Company. Great Service. Highly Recommend
It has been a pleasure being a costumer of Nationwide Pet Insurance. They have made every claim easy and simply to do!
Insurer: Nationwide
By: Dennis
Best Pet Insurance
Was very satisfied with the service from Pet Insurance for my pet coverage, they paid for a good majority of the Vet cost and very easy to file a claim, I would recommend this Pet Insurance company to everyone.
Insurer: Nationwide
By: Ernest
Great Service and care!
Great Service and Care!
Insurer: Nationwide
By: Justin
Fast, efficient service
Fast, efficient service
Insurer: Nationwide
By: Jody
Nationwide gives me the freedom to take my dogs to the vet and get the care they need.
Nationwide is the perfect insurance for our dogs. We don't hesitate to take them to the vet because we know Nationwide is very helpful with the costs. Well worth our premiums. Exceptionally easy with claims - all on the computer.
Insurer: Nationwide
By: Cindy
Healthy Paws, I am forever grateful to you!
My adored 5 year old pooch has had a rough three months with health issues that required very expensive diagnostic procedures, hospitalization and rehab treatments. Healthy Paws has made the stressful experience so much more bearable! I don’t have to worry about the financial burden of the huge vet bills. Also, Healthy Paws has made the claims submission and reimbursement process a breeze. And, the customer service is kind, caring and super efficient. Huge praise!!! I highly recommend them!!!
Insurer: Healthy Paws
By: Monica