Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Robert
Works well. Only had 1 issue with a claim that didn't get processed for over a month but customer service fixed it with a phone call. Also have an issue with a very large number of "pre-existing conditions" that my vet says my dog doesn't even have but I haven't gotten around to disputing the issue.
Insurer: Nationwide
By: Hayes
WORTH EVERY PENNY!
This insurance has proven invaluable and has already paid for itself. We aren’t talking a small reimbursement amount either! I am surprised at the amount of reimbursement I receive from our submitted claims. Super easy to file a claim electronically and even faster processing and turn around time! Happy customer!!! Healthy pet!!!!
Insurer: Nationwide
By: Jill
Web site was easy
Wilber is getting better and thank you for your help
Insurer: Nationwide
By: Clarence
Excellent customer service!
We are pleased with the service we have received from Nationwide. Excellent communication and fast response to our claims.
Insurer: Nationwide
By: James
3 dogs, 100% pleased
We have been completely satisfied for nearly 12 years with the coverage for all 3 of our dogs. One time only was a claim denied, but when we sent more information then it was covered.
Insurer: Nationwide
By: Edsel
Nationwide has worked very well for us and I highly recommend them to friends.
Nationwide is great and they give exceptional customer service.
Insurer: Nationwide
By: GINA
I love the coverage and the support!
Thank you for making the ease of submitting a claim so easy, reimbursement quick and the support of email notifications.
Insurer: Nationwide
By: Annette
Best Services
as always you have the best costumer services!!
Insurer: Nationwide
By: Liz
Great!
I am very pleased with the services that I have received.
Insurer: Nationwide
By: Sophie
thank you
with the uncertainty while going through the experience of a sick pet, having the claim considered and paid by you was a BIG help. Financial support helps in time of need without having to appeal denials and possibly not being able to afford it. You stepped up and covered the claim. Thank you for making this easier.
Insurer: Nationwide
By: dorothy