Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,026 total


October 08, 2019

Thank you for helping us take care of Samantha when she needed help!

Nationwide is the best PET insurance - I have 2 dogs age 12 and love the service for when both needed critical surgeries. I recommend Nationwide to anyone with pets!

Insurer: Nationwide

By: Cindy

Useful
October 08, 2019

Thank you

Submitting a claim and response has been quick and easy. Thank you!

Insurer: ASPCA

By: Jason

Useful
October 08, 2019

I have had other pets and different insurance nationwide by far is the best .

I would certainly recommend Nationwide pet insurance.Submitting a claim is very easy you receive confirmation within one or two days. They are online app is very easy to use and you know right away where you stand with the claim. You receive a check rather quickly. I’ve only had this insurance for five months because we have a new puppy but I am super satisfied and would recommend this insurance company to all.

Insurer: Nationwide

By: Adele

Useful
October 08, 2019

No problems

Always very easy to work with. Online chat is a nice why to ask questions if needed. I have never had to a problem.

Insurer: Trupanion

By: Christine

Useful
October 08, 2019

I Love Trupanion!

Trupanion makes the entire claim experience easy. The employees are professional and helpful. The website is simple to navigate and has all the information I need to see the status of my claims. I highly recommend Trupanion!

Insurer: Trupanion

By: Carol

Useful
October 08, 2019

My claims are processed quickly and I can always get phone assistance if needed

My claims are processed quickly and I can always get phone assistance if needed

Insurer: Trupanion

By: Ronnie

Useful
October 08, 2019

My pet insurance helps financially.

My claim was handled professionally and efficiently.

Insurer: Trupanion

By: Virginia

Useful
October 08, 2019

Excellent coverage and service!

Claim was easy to submit. Claim handled quickly. Customer support chat very helpful and courteous. Claim coverage explained well in Explanation of Benefits. Online account easy to use.

Insurer: Trupanion

By: Lisa

Useful
October 08, 2019

happy kitty

It was and fast easy.

Insurer: Trupanion

By: Roberta

Useful
October 08, 2019

Expensive monthly premium but very good customer service.

Expensive monthly premium, but very good customer service.

Insurer: Trupanion

By: Kate

Useful

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