Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great Service
Great timely service. I am pleased with Nationwide
Insurer: Nationwide
By: Deb
You're great thank you. You really help my pocketbook
Glad I upgraded last year. Have paid very little out of pocket. Appreciate your emails you send inquiring about hows she's feeling. Short turnaround on reimbursments.
Insurer: Nationwide
By: Shirley
Consistency in claims processing
All of my initial claims were processed within a week of me submitting the information which made for a great experience. My recent and largest claim hit a road block that has slowed processing significantly. Had I known that medical records and notes needed to be sent with the claims, I would been doing so after every visit. As it seems the reading of medical records takes a few weeks before decision is made on my claim. My expectations of “ease of claims” has changed.
Insurer: Nationwide
By: Jhamile
Could not recommend more!
I had another insurance company before Nationwide and I am so glad I switched. They are wonderful and pay back in a timely manner, and has never given me grief about any claims. I try to tell everyone I know about them!
Insurer: Nationwide
By: Ivie
User friendly and well conceived
Nationwide is one of the best companies I have ever dealt with. Customer service is very friendly and very helpful. I submitted several claims recently and the response was completed on a timely basis. I did not have to wait long and I was reimbursed quickly afterwards. Thank you all for your hard work and patience when I have questions. Keep up the great work. I will be recommending Nationwide to other dog owners.
Insurer: Nationwide
By: Joseph
Sick doggie
Agents were very helpful and insurance covered vet expenses very well
Insurer: Nationwide
By: Ed
Best pet insurance
Zach had 3 surgeries in past 18 months. Nationwide pet insurance has always been there for us. We are fully trusted them to take good care our dogs when we needed. Thank you Nationwide
Insurer: Nationwide
By: Payfang
Nationwide should be on every dogs side
The peace of mind that comes with a nationwide policy for my dog is unprecedented. The ease of filing a claim, the ability to speak with a live human being located within the United States and so many other factors make the choice of nationwide so easy. I would not own a dog unless he was covered by a nationwide policy.
Insurer: Nationwide
By: Nationwide
Nationwide Pet Insurance customer service and claims department are alway extremely helpful and quick to respond
Nationwide Pet Insurance has great customer service in all departments for pet insurance handling. Claims have been handled promptly.
Insurer: Nationwide
By: Robin
Nationwide is really great.
Reimbursements are very generous and claims are promptly serviced. I recommended Nationwide to my next door neighbor and they are very happy with them also.
Insurer: Nationwide
By: timothy