Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Really glad I have insurance
I am really enjoying having this insurance. The claim process is easy, I can do it through an app, and I get reimbursements in a timely manner. So far I am glad I have coverage for my pet. Highly recommend insurance.
Insurer: Nationwide
By: Giselle
Excellent service though sometimes too long to resolve a claim. However, you have improved of late.
Excellent service though sometimes too long to resolve a claim. However, you have improved of late. Used to take 3 to 4 weeks to get my payment. However, it has been better recently, keep it up!
Insurer: Nationwide
By: Kanta
I like Figo!!
I join Figo for my 2 senior dogs since Feb 2019. I was a little bit concerned at first as I have read quite a few negative reviews on them, but since their rate is very competitive and you can customize your insurance plan with your need, I decided to give them a try. I have made a few claims since, and I didn’t have any problem making a claim so far. Their customer service team is always very responsive. The claim process can take long for the first time as they will need to request medical record from your vet and review it, but after that, it Normally takes about 1 week to approve your claim, which I think is reasonable. I will suggest you read clearly on what’s covered and what’s not.
Insurer: Figo
By: Cassandra
Nationwide came through with much reimbursement after my Jack Russel swallowed objects.
I was pleased to get reimbursed for her vet visit. It was done efficiently.
Insurer: Nationwide
By: Teresa
Best insurance ever
I am very pleased with KoA’s insurance. Every claim I have submitted has been taking care of in a manner time.
Insurer: Nationwide
By: Jasmin
Definitely worth the cost
Easy application.. easy to make a claim.. response time is very quick
Insurer: Nationwide
By: Ray
Nationwide pet insurance is the best thing we have ever bought
We have 2 Labs that are covered on the nationwide plan. We were amazed at just how easy it is to use the app and to file a claim. They pay us back within 1-3 days of the claim being approved. We will always have it and recommend it highly to anyone with a pet. That way you are not caught off guard and have to get yourself into a financial hole. Very affordable and we just love it.
Insurer: Nationwide
By: Stuart
Nationwide is excellent, the claim process easy and simple.
Nationwide provides great service, easy claim process.
Insurer: Nationwide
By: William
Most Awesome Pet Insurance Ever!!!!!
I switched Bella from Figo to Nationwide Insurance in January of this year. Yall have been the absolute best Pet Insurance I have come across. Claims are easy and quick. I wish I had found yall when I got Bella when she was a pup. I refer everyone I talk to, to Nationwide. My Vet also refers Nationwide to all their customers. You are absolutely the best. I just cant say enough about this Pet Insurance.
Insurer: Nationwide
By: Pamela
Well worth the investment
Customer service is excellent and extremely professional. They take the time to explain every little thing and are extremely patient. The only complaint I have is that you do not cover or partially cover Spaying or neutering, since it is a must for a healthy happy animal and hopefully lowers kill rates in shelters, I sincerely think it should be covered!
Insurer: Nationwide
By: Karen