Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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They are very reliable and supportive.
They are very reliable and supportive.
Insurer: Healthy Paws
By: Chanhee Han
Had to try 4 times on line before it…
Had to try 4 times on line before it took my information. Very frustrating. Almost gave up but the fourth time it went through.
Insurer: MetLife
By: Rodney Isaac
Amanda was so friendly and helpful
Amanda was so friendly and helpful. She showed a genuine interest in my fur babies and was very supportive today.
Insurer: Fetch
By: LISA H
The claim process is easy
The claim process is easy. The response time for payments is fast. Customer serice goes beyond my expectations.
Insurer: Trupanion
By: Sherrie
Didn't like I couldn't use chat online.
Didn't like I couldn't use chat online.
Insurer: MetLife
By: Sue
Great Experience!!
Amanda was excellent; she thoroughly explained all the details.
Insurer: Fetch Canada
By: sreejesh p
It was very quick and easy to file a…
It was very quick and easy to file a claim for our dog. I also like that Spot is the one who contacted the vet for the info they needed, instead of me trying to figure out if I got everything.
Insurer: Spot
By: Jennifer Montgomery
Submitting a claim is easy
Submitting a claim is easy; communication is clear; response is in reasonable time.
Insurer: MetLife
By: Icon Parking Guest
They easy to work with
They easy to work with, the claim is easy to filled out
Insurer: Spot
By: Francisco Cabrera