Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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embrace is always clear and prompt with…
embrace is always clear and prompt with my claims. recently unexpectedly we lost one of out babies. I called to remove her from insurance. the lady I talked to was amazing,personable and sympathetic to my situation. she made it easy. I would look to them with my all my other babies. it means alot when they care.
Insurer: Embrace
By: Jackie Dickens
Very friendly customer service…
Very friendly customer service representative. They feel our pain as per owners
Insurer: MetLife
By: Mjp
Claims are promptly processed and…
Claims are promptly processed and customer service is friendly and helpful. MetLife is a good company to get pet insurance from.
Insurer: MetLife
By: customer
New pet insurance, fast, easy, and in just one call.
I got a new cat and I had no idea I needed to get health insurance for him. Nationalwide were very helpful, effitiente and nice.
Insurer: Nationwide
By: customer
Always there to answer any question U…
Always there to answer any question U might have.
Insurer: Trupanion
By: Donna Little
Embrace is easy filingin
Embrace is easy filing, & a quick refund is made. I especially enjoy the very helpful and patient people when you call to inquire about how to do it or what to expect. Very helpful and very patient. Thank you so very much!
Insurer: Embrace
By: Carole
As always very pleasant and helpful not…
As always very pleasant and helpful not pushy at all
Insurer: Prudent Pet
By: Valued Customer
Customer friendly-extremely easy to…
Customer friendly-extremely easy to file claims and ask questions. Claims completed very quickly.
Insurer: Trupanion
By: Linda Lamb
The app makes filing a claim easy
The app makes filing a claim easy. Claims are processed quickly.
Insurer: Spot
By: Georgia Lawrence
A total scam—Do not waste your money on…
A total scam—Do not waste your money on Healthy Paws I’ve been paying over $500 a month for three dogs for more than a year and have zero to show for it. We filed our first claim for a puppy with no past medical records, and Healthy Paws has dragged this out for months with nothing but excuses and dead ends. They’re demanding “medical records” for a puppy who has none—utterly ridiculous and completely irrelevant. Every time I call, I get staff who are painfully ignorant of basics and unable to escalate. They lie about supervisors being available, keep me on hold for 40 minutes, and then vanish into a circle of meaningless promises. It’s a grand show of incompetence and avoidable delays. Finally, they closed the claim and denied it for “lack of medical records,” which is ludicrous for a puppy with no history. I canceled the plan out of sheer frustration and anger at the incompetence and the money wasted on nothing but bureaucratic roadblocks. Bottom line: this company is a scam disguised as pet insurance. Poor communication, zero accountability, and a system designed to stall. Do not under any circumstances sign up with Healthy Paws.
Insurer: Healthy Paws
By: Lisa Gutman