Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Todd was very knowledgeable and patient…
Todd was very knowledgeable and patient with me as I learned about pet insurance
Insurer: Nationwide
By: customer
SPOT is best
After speaking with Trish I was put at ease and was given instructions on how to fill our claim and what to send receipts and where to send them. I received text that our claim had been received and we should be hearing from SPOT soon. We are so happy with SPOT. Thank you.
Insurer: Spot
By: Jesse Ortiz
This insurance is best in the world
This insurance is best in the world. They are very perfesinal and helpfully
Insurer: MetLife
By: customer
Alia was a wonderful representative
Alia was a wonderful representative! She was extremely knowledgeable, thorough and patient with all of my questions and I really appreciated her help with determining which coverage option would be best for our family. Thank you, Alia!
Insurer: Fetch
By: Tara Powers
1) CONFUSING EOB'S
1) CONFUSING EOB'S 2) UNCLEAR, MISLEADING E MAIL RESPONSES FROM MET LIFE ( EX: YOU DO NOT ACCURATELY DESCRIBE IN YOUR EMAILS IF YOU HAVE RECEEIVED THE NEEDED DOCUMENTS) 3)MISLEADING COMMUNICATIONS IN Emails
Insurer: MetLife
By: patricia j warnock
MetLife app is easy to use
MetLife app is easy to use. Self-explanatory and uploading the photos/files is easy. Response/reimbursement time was within 5-7 business days. Happy with the service.
Insurer: MetLife
By: Soj
You can find better…
The lack of customer service is beyond unprofessional, especially when you need to speak to someone. Had my insurance set for my payday to take out and it literally to the minute of 12am will attempted to take it out when the funds are not even installed yet. To do is a business. I would think that it would have to operate during banking hours or business hours as my bank and employer do. So I asked if I could change it the extraction date, I've called several times waited on, hold. Finally spoke to someone after a 2 hour. Wait, and then still they told me I would have .to wait until it was repulled out of my account. And only then I would be able to call and make the changes. You cannot pay it on your own. As an average, Canadian payments and things have increased. So I do delegate my payments of importance around my paycheck. So for them, to pull out the money 10 to 15 days later, it ask me with nsf in a cancelation. I find sonnet, very unprofessional and anything that says it's good is probably a bot, and if you don't think it's a bot, the whole company is ran by AI. So there's that.
Insurer: Sonnet
By: Bianca Perez