Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Looking for Peace of Mind for your pets?
One of our cats recently had some health issues that needed emergency care. It resulted in four Animal Hospital/Vet bills. The format for submitting the bills to Pets Best was very easy to follow and any questions we had were promptly addressed. I also liked that they would follow-up and keep us informed as to the status of our claims all the way to our reimbursement. Throughout the entire process, we were extremely satisfied with our experience with Pets Best. Their fees are very affordable and they know what they are doing. We give them our highest rating! Look no further if you are looking for Pet Insurance for your pets.
Insurer: Pets Best
By: Kevin
Great service
Allowable amounts for the services are reasonable and it is very easy to submit claims for consideration. Claim payments have been very fast too. So far, very good experience and results. Thank you Spot Pet. I truly appreciate it.
Insurer: Spot
By: Jana Gregory
I wasn't able to get the policy bc I…
I wasn't able to get the policy bc I have moved and still have to changed the billing address on my credit card at the bank. So I have to wait to insure my dog. Inconvenient.
Insurer: Nationwide
By: customerJessJ
Filing claims has never been easier
Filing claims has never been easier! This company has great customer support and fast efficient service, whether you are working with them online or on the phone. I’m really happy with my choice.
Insurer: Figo
By: Judy
unable to product a landlord quote…
unable to product a landlord quote online, and no one is taking the phone
Insurer: Sonnet
By: Ning Xie
Excellent customer service
Excellent customer service and questions answered. Our claim was processed and paid quickly.
Insurer: Spot
By: Judith Murray
Filing a claim is super fast and easy
Customer service representatives have always been extremely helpful since the very beginning when they assisted me in selecting the best plan for our 2 dogs. Recently our 10yo had TPLO surgery and is currently receiving rehab. The process to submit a claim takes less than 5 minutes and the claims are reviewed, accepted and paid in a timely manner. No issues with the claims, all have been paid as outlined in our policy.
Insurer: Figo
By: Becky Kinnander
Amazingly easy and quick process.
Amazingly easy and quick process.
Insurer: Spot
By: MW
Trupanion takes care of our babies
Trupanion does such a great job, and takes such great care of our babies. I never have to worry about anything thanks to them! They even have the capability to pay some vets directly! =) I recommend them to every pet owner I know to include people I just meet.
Insurer: Trupanion
By: GABRIELLA