Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Well done.
A please to deal with when dog is in need of medical assistance.
Insurer: Nationwide
By: Ralph
Excellent and courteous customer service.
I have found each customer rep with whom I speak being very courteous and patient. With our recent loss of Chester's brother, JD, here, too, we found the customer rep to have been very sensitive and cognizant of the very sad circumstances in which we lost JD.
Insurer: Nationwide
By: James
Best pet insurance and customer service ever!
I am so pleased with Nationwide pet insurance. The affordability, ease of submitting claims, the resources available - especially being able to get a second opinion, the newsletter, and thoughtful messages following claims show the customer care I've come to expect. Thank you for being top notch!!
Insurer: Nationwide
By: Tori
Excellent and comprehensive claim service
Excellent and comprehensive services. As someone who didn't know a lot about how pet insurance works, they are always eager to answer my questions and get me the help that I need!
Insurer: Nationwide
By: Angela
Great Family Investment
Nationwide is always helpful, easy to get information from, and reimburses what is covered under your plan. Straight forward -no surprises!
Insurer: Nationwide
By: Mary
Amazing Customer Service and Prompt Reimbursement for Claims
I have been a Healthy Paws customer for a few years. The claims process is very easy and convenient since I can submit pictures of my invoices via the Healthy Paws phone app. I had not incurred significant pet expenses in excess my plan year deductible until recently. I paid the vet on a Wednesday evening and submitted pictures of my receipt and itemized invoice via the Healthy Paws phone app the same night. The claim was processed on Thursday and I received a direct deposit reimbursement on Monday. Their quick processing time surpassed my expectations! In addition, I received a personalized follow-up email from Healthy Paws to check in on my pet. Worrying about a sick pet is stressful enough. I did not have to worry about the financial burden of the ER bills thanks to Healthy Paw's efficiency in processing my reimbursement.
Insurer: Healthy Paws
By: Angie
Claim Process Cumbersome
customer service is great. I typically have to call each time I want to submit a claim because something either isn't clear or I can't find information online. The claim process really does need improvement. The online form submission didn't work and the whole "form" process is old and should be updated to an online form and then attach the bills. Also, the need for all the diagnosis codes, etc should not be for me to complete; it's too complicated and time consuming for the customer. The vet bill should be enough information. The overall process is cumbersome, complicated, involves too much time and too much information. Thank you, Chris
Insurer: Nationwide
By: Christopher
Best Decision for Our Pets
We have Healthy Paws insurance for all four of our pets - two dogs and two cats. Filing a claim is VERY easy (especially if you use the app) and reimbursement for services is very fast. We have had nothing but POSITIVE EXPERIENCES from Healthy Paws for every claim we've submitted. It was clear from the beginning what was covered (and what wasn't). For us, we wanted insurance to cover any major illnesses or extensive ER visits - we knew that checkups, dental cleanings, vaccines and pre-existing conditions would not be covered. If you've ever taken a pet to the ER vet, then you know those bills add up quickly! I can't say enough good things about having this insurance for our animals! It allows us to make medical decisions for our pets based on what is the right treatment for them, and not based on how much it costs. Our 6 year old dog was diagnosed with a brain tumor last year, and because we had pet insurance, we were able to give her the care she needed to make a full recovery...a year later she is living life like a puppy - full of energy, happy and healthy. Thank you, Healthy Paws, for making it possible for us to give our pets the care they need and deserve. I'm recommending you to all my pet friends.
Insurer: Healthy Paws
By: Christa
Thank you nationwide
Eases with claims,,pleasant customer service and quick turnover!
Insurer: Nationwide
By: Debbie
Prompt reimbursement for services rendered.
April is doing very well, thank you for your e-mail. She has completed her initial shots, had an excellent physical, bloodwork, and is thriving in our home. April and my wife and I are very happy with the assistance we have received from Nationwide Insurance.
Insurer: Nationwide
By: Peter