Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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I like it
You guys have been great to work with so far!
Insurer: Nationwide
By: Kelli
Nationwide does what it promises with no hassle
Nationwide does what it promises with no hassle
Insurer: Nationwide
By: Ralph
You made a stressful time easier
Our Bichon had a bout of Pancreatitis and spent approximately 3 days being hospitalized at our vets office. It is so stressful having our baby in the hospital. It was so nice to know we didn't have to worry about getting her claims processed in a timely fashion. We want to thank you for so promptly paying her vet bills.
Insurer: Nationwide
By: Margo
Proud Pet Owner of 2 Puppies - Very Pleased with Claims Customer Service
Hello - I have submitted a couple of claims for my Rottweiler puppy and have been extremely pleased with the ease of submitting a claim, as well as the processing time to receive reimbursement. The customer service reps who I have spoken to have all been pleasant and very helpful over the phone. I have told friends and other pet owners about how great my experience has been with Nationwide.
Insurer: Nationwide
By: Tiffani
Quick, Professional, Value
My dog, Doodles, has had a few "issues" with some other dogs and with dermatology problems over the past few years, and I am SO happy that I have Healthy Paws pet insurance to cover the inevitable high cost of emergency hospital visits and treatments. The on-line set-up is terrific and easy to complete without any problems, and the response time for my claims has always been outstanding. I had VIP pet insurance with my previous Lab, and I can honestly say that Healthy Paws is far better and a greater value.
Insurer: Healthy Paws
By: Carl
GREAT COVERAGE!
MY VET RECOMMENDED THIS COVERAGE AND THEY WERE NOT WRONG. SO EASY TO FILE A CLAIM AND COVERAGE IS GREAT
Insurer: Nationwide
By: EMILIE
great service
always a pleasure great service
Insurer: Nationwide
By: walter
Batman
Thank you for all your quick actions for the claims. It has been very helpful as Batman is still very young and would experience more problems.
Insurer: Nationwide
By: Kah
Wonderful hassle free service
Wonderful service. No complaints
Insurer: Nationwide
By: Claire
Very appreciative of Nationwide’s timely and considerate attention to our claim.
Have had wonderful experience with Nationwide’s support of Molly’s medical needs.
Insurer: Nationwide
By: Tom