Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide Pet Insurance is a great value with excellent claims processing.
Nationwide pet insurance is a great value with EXCELLENT claims processing. The website is easy to navigate and the policy is clearly spelled out. I have encouraged many of my friends to invest in Nationwide Pet Insurance and they have not been disappointed. I only wish my own health insurance was as easy to understand.
Insurer: Nationwide
By: Lisa
Great service
Wonderful service and very user friendly.
Insurer: Nationwide
By: Holly
Very good coverage at a reasonable price
Good coverage so far on 2 wellness visits. Easy claim filing and reasonable turn-around on reimbursement.
Insurer: Nationwide
By: Charles
Making things easy at Nationwide
You guys make it so convenient to submit a claim, it almost seems too easy. When dealing with a sick pet, it's nice to find ways to save time and the process you have implemented does just that. Thank you!
Insurer: Nationwide
By: Meg
First time Pet Insurance buyer
I have had many pets and this is the first time I purchased the Pet Insurance. I went with Nationwide after reading reviews and a glowing recommendation from a coworker. My puppy is seven months old and the ease of uploading the vet bills and getting the explanation of benefits to see has been so easy! We had a specific issue that I called the customer service department about and the representative was so knowledgeable and kind in her responses I would not hesitate to call back if needed. Will definitely be going with Nationwide Pet insurance for all my future pets too!
Insurer: Nationwide
By: Carolyn
Unparalleled coverage and customer service!
I have been extremely pleased with having Nationwide Insurance for my pet. They are the only ones in the industry to provide Wellness Coverage, and they pay claims their claims in a hassle-free and expedient manner. I feel safe and secure in having Nationwide Insurance for my pet!
Insurer: Nationwide
By: Maria
Great Company to Deal with!
My Dog Missy was diagnosed with cancer. VPI (Nationwide) has been very good about communicating with us and paying claims.
Insurer: Nationwide
By: Rick
Awesome Coverage for my little girl
My little Lhasa Apso is a little over 4 years old now. Poor thing has been through a lot. After she was just 1 year old, she was diagnosed with a liver shunt. I had surgery to correct the problem. At just under 4 years old, she was diagnosed with cancer in her mouth. I had surgery done again and she seems to be doing great. She has allergies all year round. I have gone through over the counter drugs, prescription pills, prescription drops, and now to a dermatologist to take steps to find out what to give her to stop the itch!! The moral of the story is if it were not for Nationwide, I'm not sure I would have been able to afford to have the surgeries that my little precious girl needed. My claims are processed very quick. I've only had 2 claims rejected and both were corrected very easily. Thank you Nationwide!!
Insurer: Nationwide
By: Michael
Great Insurance
Nationwide has been covering my bull-mastiff since he was about a year old. He was mostly fine the first 2 years, but this past year he has had a number of ailments and we are now fighting a staph infection. It has been going on for months, and not one issue with my claims. I simply scan the vets invoice and submit the claim on line. I have been reimbursed within a week on every single claim, no questions asked. Fantastic job by Nationwide!
Insurer: Nationwide
By: Glynis
I really like Nationwide very easy to submit claims and get money on account in a very timely manner!
I really like Nationwide very easy to submit claims and get money on account in a very timely manner! Anytime I have a had a question it was always answered with care and professionally. I always recommend my family and friends!
Insurer: Nationwide
By: Mary