Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Very eaasy to send a claim.
Excellent service.
Insurer: Nationwide
By: GAIL
Happy with Nationwide
We have had Nationwide for our dog for several years after being with a couple other pet insurance companies. It is awesome the policy covers routine visits, vaccines, flea and Heartworm medications on top of hospital and emergency visits. The customer service is outstanding and they are quick to reimburse. I just recently rescued another dog and got her signed up the day after I got her. I would definitely recommend Nationwide.
Insurer: Nationwide
By: Morgan
Checking in
Nationwide has always gone above and beyond to support our dogs. We appreciate all they do. However our lab is currently going through Heartworm treatment which is not covered because he was positive before the plan started. The email I received today stated, "glad we could help with covering the cost of the most recent visit. " Nationwide didn't cover the cost of this visit!
Insurer: Nationwide
By: Shana
Nationwide is the very best, always very helpful at Customer Service.
I like Nationwide because they are truly concerned about the wellbeing of my Cinnamon. Always asking how he’s doing on any time I’ve called for assistance. I have never received incorrect information from anyone at Nationwide and everything is explained slowly and clearly which is greatly appreciated.
Insurer: Nationwide
By: Marilyn
You are better than I ever anticipated!!! I wish I would have continued with your company!
Because of my prior pet insurance experience, I did not expect much. You are amazingly understanding and I am so happy!! My regret is not continuing with you! I didn't think you were on the up & up!! Thank you so much!!!
Insurer: Trupanion
By: Jill
I thank God I bought Nationwide!!!!!
I tell everyone about Nationwide! I feel secure to be insured and the company is always time effective!
Insurer: Nationwide
By: Debbie
I love Nationwide, you guys rock!
I wasn't sure what pet insurance to go with and the company i work for offered it. I joined Nationwide as my pet insurance, through my employer, and have absolutely no regrets. The customer service is amazing and the claim process has been smooth. Thank you!
Insurer: Nationwide
By: Lucy
Putting confidence in being treated right
I was skeptical after my first serious claim but submitted it and a week later I was reimbursed, and felt like the customer (and dog) mattered. I was so satisfied I convinced others in my office to sign up, thank you for taking the burden off my wallet and taking care of my pooch
Insurer: Nationwide
By: daniel
Great service
Nationwide Pet Insurance is amazing! They covered almost 100% of my puppy’s visit! Anything they can do to help, they will do! I’m glad I went with Nationwide! Thank you!
Insurer: Nationwide
By: Dazleshia
AFter using other insurances, Nationwide is the one I recommed to my friend because of its coverage and customer services.
AFter using other insurances, Nationwide is the one I recommed to my friend because of its coverage and customer services. great service!!!
Insurer: Nationwide
By: gloria