Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Nationwide Pet Insuranee is the best !
Very prompt re-imbursement processed & received when Gunner needed surgery. He is doing well now. Thank you for inquiring about him.
Insurer: Nationwide
By: Nancy
Affordable, easy to use, fast
Before we had insurance, we had two different dogs come down with immune mediated diseases that got really expensive, and we got coverage so the financial decisions didnt become an emotional toll in the future. So we were looking for an insurer that we could trust when we were making expensive medical choices about our pets. We didnt want to worry about haggling. We were with Petplan and everything about them was great, except that ober the three years we used them their rates got so high their coverage wasnt worth it anymore. When we went to switch, I thought we would have to sacrifice either coverage, customer service, or both. Then we found FIGO and have been nothing but happy. Its exactly the same coberage, speed, and support as Petplan but for about 25% less. Petplan tried to scare us into staying with them by saying Figo would have to raise their rates, and while the rates have gone up, theyve gone up at exactly the same pace as all other insurers includong Petplan, so they are still really competitive. We have really loved how easy and fast it is to file a claim, and customer service has been quick to respond. Everything we would expect to be covered has been, so far no surprises!
Insurer: Figo
By: Lauren
Very easy and affordable!
Submitting a claim takes less than 5 minutes! Always every easy and the customer service is very friendly and helpful if I have any questions.
Insurer: Nationwide
By: Daisy
Policy level of support and processing response
Appreciate level of support and efficiency of responses to claims filed.
Insurer: Nationwide
By: Kenneth
Best pet insurance ever!
I keep telling all my friends about your pet insurance… We have had other companies ensure our pets, but never the quality and excellent customer service that you folks give us. I am so glad we found you!
Insurer: Nationwide
By: Kathy
I'm glad I have Nationwide on my side!
Excellent service on our vet medical needs.
Insurer: Nationwide
By: David
You are the best insurance for pets
I have had your coverage for all my dogs. The best insurance company and customer service there is for pet owners.
Insurer: Nationwide
By: Alex
Surprisingly fast reimbursement and coverage !
Our British Shorthair, Lola has been covered by Nationwide since we moved back to the US in 2010. Luckily, I've never needed to file a claim until now. I've heard many people say to 'read the small print' and 'many things are not covered' when I mention I have pet insurance. I was extremely surprised when the vet's receptionist offered to file the claim for us and we received a reimbursement directly to our bank account in within a week. The process is seamless.
Insurer: Nationwide
By: Kaylyn
Prompt service!
Prompt service... thank you!
Insurer: Nationwide
By: Allison
Pet Insurance give us peace of mind knowing our pet's needs are taken care of.
We have been with Nationwide pet since we adopted our pups 9 years ago. It has always given us peace of mind knowing that we are setting money aside to care for our pets routine and unexpected needs. It's simple and quick submitting claims through Nationwide. Reimbursement online is fairly quick and convenient. We are glad we have chosen to protect our pets through Nationwide Pet Insurance.
Insurer: Nationwide
By: Mikaela