Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Beni meets a dog whisperer
Beni had an eye infection. The vet (locum) was truly a dog whisperer. Beni is difficult to handle, not aggressive, just wiggly and the vet always gets down on the floor to examine him. Anyway, with two assistants his eye was examined and treated. He is fine after five days on the eye gel. The office staff submitted our claim on the spot and we knew then that none of it was covered. We have a $500.00 deductible. We insure Beni just in case something really bad happens since, as you know, it doesn't take long to run up a large bill when treating our pets. With Trupanion the claims are handled very efficiently through the veterinarian's office. For someone looking to purchase pet insurance, we would have no hesitation recommending Trupanion.
Insurer: Trupanion Canada
By: Marlene
Best Insurance Plan For Pets
Best pet insurance around. Have had no problems and direct deposit is great. If having a question, prompt response answer. Great service.
Insurer: Trupanion Canada
By: Stewart
Every time I contact Trupanion they are very helpful and things run smoothly
Every time I contact Trupanion they are very helpful and things run smoothly
Insurer: Trupanion Canada
By: Margaret
Excellent service
Excellent service
Insurer: Trupanion Canada
By: Vicky
Great company, totally recommend!
Great customer service and very fast replies
Insurer: Trupanion Canada
By: Lesley
Great insurance!
Great response! Very prompt!
Insurer: Trupanion Canada
By: Pam
I feel that Trupanion is there for animal support in time of need
I feel that Trupanion is there for animal support in time of need
Insurer: Trupanion Canada
By: Tom
9 Great Years!
In 2010, my husband and I never heard of pet insurance. We took a calculated risk when we enrolled our kitten, Emma. Over the past 9 years, we have been so grateful for Trupanion. We have never experienced any issues with claims and have felt supported throughout Emma's various health issues over the years. It is without hesitation that we have and will continue to recommend Trupanion to friends, family, and colleagues. And, when we're emotionally ready to take on another pet, we will return to Trupanion. Thank you from the bottom of our hearts.
Insurer: Trupanion Canada
By: Onesty
Lauren was extremely helpful in a time of need.
Lauren was extremely helpful in a time of need. She helped calm some of our anxiety and that let us focus on our animal
Insurer: Trupanion Canada
By: Brande
Previously I had a terrible claims experience in regards of an appeal.
Previously I had a terrible claims experience in regards of an appeal. However, this one was very fast, we're very pleased!
Insurer: Trupanion Canada
By: Rodney