Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Sadly unhappy
The people are nice, but almost everything I submit is denied. Also, changing my address from a PO Box to a street address less than a mile away is going to raise my rate $34 a month.
Insurer: Trupanion Canada
By: Donna
Unhappy Customer
Billing was very confusing. I have paid my veterinary at his office on the day of the surgery for my dog, Penny. Now you tell me I only owe $393.97 when I have already paid $732.75. The Vet's office phoned you while I was there and received confirmation that you would send me a cheque for the difference. You have not given me satisfactory service for my first ever claim. I am considering leaving as I have paid you since 2016 and this is the treatment that I have received. Not good enough! Please send me the cheque that is owing to me ASAP.I could set up my own account to look after Penny's needs and would not have the confusion as I have had over this claim.
Insurer: Trupanion Canada
By: Jean
I felt that the staff let me and my veterinarian down by not getting the information correct after being contacted by my vet.
I felt that the staff let me and my veterinarian down by not getting the information correct after being contacted by my vet. I had to phone Trupanion as well as contacting my vet again to straighten things out.
Insurer: Trupanion Canada
By: Ian
I have had some trouble in the past getting through to customer service and with receipts being taken.
I have had some trouble in the past getting through to customer service and with receipts being taken. Seems to be getting better though
Insurer: Trupanion Canada
By: Janice
Awesome
They where patient and direct and answered all my questions
Insurer: Trupanion Canada
By: Sharon
Always great customer service and claim
Always great customer service and claim experience
Insurer: Trupanion Canada
By: Brian
Trupanion is For Me!
Claims are processed quickly and efficiently. Representatives are kind, considerate and knowledgeable.
Insurer: Trupanion Canada
By: Nita
Everyone is so pleasant and helpful at Trupanion and Eduardo did not disappoint.
Everyone is so pleasant and helpful at Trupanion and Eduardo did not disappoint. Thank you!
Insurer: Trupanion Canada
By: Caroline
Experience to date with your phone reps
Experience to date with your phone reps
Insurer: Trupanion Canada
By: Robert
Fast and friendly service with helpful people
Fast and friendly service with helpful people
Insurer: Trupanion Canada
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