Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I’m so thankful I have Trupanion!
I rescued a dog a year ago and in that time she has had Pneumonia, ehrlichia, and has needed knee surgery. Trupanion has covered each claim I have had and the process was seem less. They work directly with my vet and the approval process happens in minutes. It has been such a stress reliever knowing that I can provide my dog the best care possible and not have to worry about the financial strain. Everyone I know that adopts a dog I pretty much make them get Trupanion because they have helped me out so much already. Thank you!!
Insurer: Trupanion
By: Bridget
Great service!
We have been very happy with Nationwide pet insurance. This enables us to take Tango to the Vet when needed and keeps him in great health and happy. We are very satisfied with the coverage and the quality of customer service.
Insurer: Nationwide
By: Joel
THE BEST FOR OUR 12 YEARS OF INSURANCE
phone service very courteous. never the feeling that vpi is anxious to get rid of customers. the merrick bank switch took time. by far the best in the business. often recommended to others. main problem is what people do not want to love their pets as family members. too bad, sad to hear-"it's just the dog".
Insurer: Nationwide
By: CHUCK
Superior customer service
Always prompt and professional customer service
Insurer: Nationwide
By: Lisa
Nationwide makes everything easy- whether it's getting in contact with someone or making a claim!
Nationwide makes everything easy- whether it's getting in contact with someone or making a claim! The system is intuitive and easy to use, and everyone at Nationwide is helpful.
Insurer: Nationwide
By: Moni
Great turnaround time and coverage.
I work at a animal hospital and can say that Figo is the best insurance company out there. Submitting claims is a breeze with the AI assistant. Reimbursement time is short. What is covered and what is not is very clear and if there is a question the answer comes quickly. I have my senior dog and my two kittens insured and plan to keep it that way!
Insurer: Figo
By: Madison
Follow up on Claim was amazing!!!
Sadie was under the weather and we took her to see her doctor. The front desk filed the claim that day and we received an email that night and the claim was processed within 48 hours!! It's so nice to know that we don't have to worry about taking Sadie when she's out of sorts and sick and not have to worry about what the cost is. Thank you for being so quick and efficient!
Insurer: Nationwide
By: Charlene
Assistant chief housekeeper
From first call everything was clear and understandable Very great service and, what is most important, people 🌹
Insurer: ASPCA
By: Oksana
Great customer service!
Customer service is top notch with very caring reps. Provide quick answers and also turns claims around very quickly. I highly recommend to all my pet owner friends!
Insurer: Nationwide
By: Liesa
Poor claim service
I have never been able to submit a claim online, I get through step 3 and there is no “continue” button to get to step 4. So I have to email claim. To make matters worse, I’m signed up for auto deposit, I have two recent claims that I have not been deposited. I’m at a lose!
Insurer: Nationwide
By: Jim