Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Response time better
Time to get a response has gotten much better. This time took a few days but in the past took several weeks
Insurer: MetLife
By: Jill
The process is painless and fast
The process is painless and fast. Makes things so easy.
Insurer: MetLife
By: Lori
You can't go wrong with MetLife Pet Insurance
I can't say enough good things about MetLife Pet Insurance. My pets have been covered by them for many years now and I have put in quite a few claims. They have always paid out quick and a fair amount. Payment was sometimes more than i expected. It's too bad insurance for people isn't this good.
Insurer: MetLife
By: Jeremy
Hands down the best insurance company
I have been with Met Life for my pet insurance for 3 years now…I can’t say enough about their customer service. Staff is friendly and knowledgeable and they always have an answer to my questions and concerns. I strongly recommend Met Life for your pets needs.
Insurer: MetLife
By: Edmond DeGasperis Jr
Saved us 15k
Trupanion is truly unmatched. Our dog had emergency spine surgery and the total costs were 21k. We paid $4500 total out of that inclusive of deductible. This surgery changed our dog’s life. The alternative was that she would likely be paralyzed for the rest of her life. Over the course of her life Trupanion has already saved us $30k. If you’re considering insurance for your pet please do it. Even if you don’t use it you’ll have peace of mind that it’s there when you do need it. Their support team is also incredibly quick to respond and their claim turnaround process is lightning speed compared to other providers. Thank you, Trupanion!
Insurer: Trupanion
By: Christina Piserchia
The representative was very friendly…
The representative was very friendly and very thorough. Thank you!
Insurer: Nationwide
By: Gregory Jones
Claim issues
I have had this insurance for less than 1 yr on a pup I took in from a shelter in Mississippi. Estimated to be 12 yrs old so yes she has issues. I know all about preexisting conditions but when she has a uti or hemmorghic gastroenteritis, those are not preexisting and everytime I sent in an invoice for a claim I have issues. Mostly they need more info or medical records and I dont have any records prior to May 2 2025 even if she is estimated to be 12y/o. She was picked up as a stray so no info. I can’t give them what I don’t have so it takes several calls and resubmitting claim before they will start to process it. I am switching to healthy paws. Never had issues with them ever over 10-12 yrs I was with them. I was trying to get wellness coverage which healthy paws doesn’t cover but I’m done with them questioning every claim
Insurer: Pets Best
By: Sara Habis
Really nice representatives have helped…
Really nice representatives have helped me over the phone.
Insurer: Pumpkin
By: Erin
I am extremely disappointed and…
I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim for my two cats. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months. The lack of consistency is appalling. My EOB states "additional information is needed," yet I received an email stating the claim is "not covered." Which one is it? I have provided all medical records showing my cat has been healthy and asymptomatic for years. Medically speaking, if this were a "pre-existing" condition from 2022, it would have been impossible for my cat to remain healthy and pain-free until 2026. Their customer service is non-existent. I have spent weeks trying to get a straight answer, only to be met with contradictory statements and bureaucratic delays. It feels like they are intentionally making the process difficult to avoid paying a legitimate claim. I will for sure appeal, if this is not resolved immediately, I will be filing a formal complaint with the State Department of Insurance and taking my business elsewhere. DO NOT trust this company to be there for you when your pet actually needs help.
Insurer: Pets Best
By: Ethan W