Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
The ease and promptness of filing the…
The ease and promptness of filing the claim and the reimbursement. Also both of the customer service representatives were so helpful and courteous.
Insurer: Pumpkin
By: Dawn H
Really great experience with Karley…
Really great experience with Karley getting a new pet added to my policy. Only called in because the online quote wasn’t working 😞 but Karley was very helpful and made everything easy!
Insurer: Fetch
By: Mandy
Very knowledgeable and pleasant staff
Very knowledgeable and pleasant staff
Insurer: Nationwide
By: customer
Outstanding customer service
Outstanding customer service
Insurer: Nationwide
By: Conner
During the most stressful time with my…
During the most stressful time with my little furry guy, Trupanion made it very easy to submit claims and process them immediately. Thanks for taking some of the stress off a very intense time.
Insurer: Trupanion
By: Kirstie Maynard
JOSH WAS VERY PATIENCE ALSO VERY…
JOSH WAS VERY PATIENCE ALSO VERY HELPFUL . ANSWERED MY QUESTIONS ALSO SEEMS LIKE A NICE GUY IF I COULD I WOULD GIVE HIM MORE STARS !!!GREAT JOB.
Insurer: Fetch
By: Dennis Vozella
A Lifesaver
The peace of mind I have knowing I can get my girl the best possible care is invaluable. I’ve had Spot for years now and had to use it recently (only my second time) and the claims process is easy and quick. Thank you, Spot!
Insurer: Spot
By: Emily
Easy to deal with and very responsive
Easy to deal with and very responsive
Insurer: MetLife
By: Sandie