Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Had the insurance for a few years
Had the insurance for a few years. When I needed them they were there.
Insurer: Spot
By: DK Peterson
I've had good experiences with…
I've had good experiences with spot..when I had to cancel for budget reasons it was pretty straightforward and when I was able to renew that was easy too. Since then I've had several claims for my cat and they've been paid promptly. Thanks spot!
Insurer: Spot
By: Caroline Simson
Virtual Vet Care
While starting a claim, I noticed the Healthy Paws app had an option to speak to a virtual vet with AirVet. We were in the middle of our cat having a medical emergency. I first chatted and then a vet actually called for a virtual call. She was so great, listened and gave me advice. I only wished I realized this feature earlier. Since my cats were always healthy, I never really looked into what the Healthy Paws had to offer. As far as filing a claim, it was pretty easy and quick.
Insurer: Healthy Paws
By: Jean B
Best pet insurance ever
Best pet insurance ever! I have not had any issues with them over the year. They are always on time with resolving the claims, I am extremely happy with the service. Would not even look elsewhere!
Insurer: MetLife
By: AB
Timely response on Claim submissions
Timely response on Claim submissions. Easy app to deal with too!
Insurer: Spot
By: Leslie Allen
Quick response
Quick response, check back in a very timely manner!
Insurer: MetLife
By: Frank Leary
Longish wait but personable fluent…
Longish wait but personable fluent customer service. I’m hard of hearing and appreciated the clear phone conversation
Insurer: Embrace
By: Consumer
Incredibly streamlined experience!
So easy to upload receipts and the review process is incredibly quick! I am so impressed with the way the Metlife team is able to understand each claim submission and move it to complete so that payments can be issued as soon as possible! I always recommend Metlife to anyone I know.
Insurer: MetLife
By: Gina Hernandez