Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Wonderful customer experience
amazed, they are always friendly, patient and outstanding. They called me to see that everything is fine and if I had doubts. I really liked that detail because it is something more personalized and I felt protected
Insurer: ASPCA
By: Karen
Compassionate service for financial peace of mind
We were unsure if pet insurance would be worth the investment when we first adopted our puppy in January. HealthyPaws has since saved us ~$10k in vet bills for everything from MRSA to acute gastroenteritis. HealthyPaws has not only given us financial peace of mind to ensure our boy gets the best treatment necessary, but their incredible team has shown genuine compassion when our pup is battling to get better. When you're worried about a family member's life and well-being, it's invaluable to know your insurer has your back. We will never question whether pet insurance is a sound investment again and HealthyPaws will continue to be our choice for Goose and all future pets.
Insurer: Healthy Paws
By: Heather
Without a doubt, the best pet insurance ever!
As the title says, best pet insurance ever. Putting in claims is so easy. I get the vet Bill's emailed to me, so I'm able to upload the receipt. Claims entered in less than 2 min. Recently my claims have been processed and I've been reimbursed in 48 hours......incredible!!!! Signing up for Figo was the best decision we've ever made. I've recommended to several family members and friends.
Insurer: Figo
By: Joshua
Thank you for such a quick response to Jack's claims. Merry Christmas 🎄
Thank you for your quick response to my dogs medical issue. It makes life easier for him and for me.
Insurer: Trupanion
By: Marti
My Trupanion Experience
Trupanion is good to respond quickly to your claim and are friendly to talk with when you need to talk on the phone.
Insurer: Trupanion Canada
By: Cynthia
up until my last phone call i wasn't very pleased with Trupanion at all .
up until my last phone call i wasn't very pleased with Trupanion at all ...However on my last phone call I spoke with a representative of your company and I was extremely happy with her help. Her name is Natalie Constantine. I plan on asking for her in the future should I need help with my claim. If my experience with her remains as satisfied as I am now...I would love to raise my score. Thank you Natalie!!!
Insurer: Trupanion Canada
By: Susan
Great service !
Amazing service Would recommend Trupanion to anyone searching for insurance
Insurer: Trupanion Canada
By: Mia
Because she took the reigns on a claim that was not correct and ways to correct
Because she took the reigns on a claim that was not correct and ways to correct
Insurer: Trupanion Canada
By: Donna