Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Although incredibly helpful and friendly on the phone the policy is of no financial benefit.
Although incredibly helpful and friendly on the phone the policy is of no financial benefit. My Golden's bill at NCSU was over $600 i paid in full filed for reimbursement and have been told they are '?deciding'? meanwhile i pay $70 a month for coverage. I'm not sure what needs to be decided ????? I'm not coming out ahead either way you look at it. I will probably cancel this policy
Insurer: Trupanion Canada
By: Elizabeth
I feel Pamela did a very good job in assisting me with my concerns
I feel Pamela did a very good job in assisting me with my concerns
Insurer: Trupanion Canada
By: Tim
Prompt And efficient
Very prompt and helpful.
Insurer: Trupanion Canada
By: Karen
You were recommended to me by my vet when I bought my latest Abby about 3 years ago.
You were recommended to me by my vet when I bought my latest Abby about 3 years ago. Unfortunately, he's been plagued with some issues I've never encountered before and that require some specialist care. Trupanion has been good to its "word" in what it covers and the relative ease with which to file a claim. I have already begun to pass this important information along to friends, both privately and publically (on my FB page) as all of them own either cats or dogs (as well as other pet animals).
Insurer: Trupanion Canada
By: Donna
Your customer service is excellent but pricing has increased steadily each year making the coverage overly expensive.
Your customer service is excellent, but pricing has increased steadily each year, making the coverage overly expensive.
Insurer: Trupanion Canada
By: John
Alexis responded to my voicemail in an extremely timely manner and answered all my questions with superior knowledge and extreme politeness.
Alexis responded to my voicemail in an extremely timely manner and answered all my questions with superior knowledge and extreme politeness. Alexis put me at ease with respect to the concerns I had with respect to my Beajou's coverage and our policy. In light of recent media stories regarding misleading pet insurance incidents, I was very concerned about my Beajou's coverage as she ages. Alexis reassured me that other than preexisting condition or for routine and preventative care we have full coverage, if G-d Forbid, an illness or accident occurs. Thank you.
Insurer: Trupanion Canada
By: Kelly
All calls have been answered promptly and courteously in a timely manner.
All calls have been answered promptly and courteously in a timely manner. Wispy has been an accident waiting to happen as a puppy and the coverage has been excellent, never having to wait or putting her health at risk. We are extremely pleased and would highly recommend your company to any pet owner. Having a pup like Wispy, unlike any other dog we have ever owned, has been an experience and Trupanion has been a lifesafer for her and for us! Thank you so much!
Insurer: Trupanion Canada
By: Ray
Ripley! The English Bulldog!
All of my claims experiences have been outstanding!! With the amount of health issues my English Bulldog has had Trupanion has allowed us to keep him as healthy as possible.
Insurer: Trupanion Canada
By: Joanne
6 year member.
Always prompt service, in the last 6 years I have been a member and never had a bad experience.
Insurer: Trupanion Canada
By: William
Because of the service I was given
Because of the service I was given
Insurer: Trupanion Canada
By: Debbie