Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Helpful and Caring
Everyone is very helpful and caring any time I needed to call on the phone.
Insurer: Trupanion
By: Alvin
Trupanion is Great!
Trupanion has been prompt, and very helpful with our pets illness. They are always courteous when I talk to them or have questions.
Insurer: Trupanion
By: Karen
Great customer service
Great customer service
Insurer: Trupanion
By: Calla
High Paws to Trupanion!
Thank you for making pet claims so easy in collaboration with my awesome vet Cat Doctors. I really wish using MY health insurance was this easy & convenient!
Insurer: Trupanion
By: Carole
Ease in submitting a claim
Easy and fast I have recommended you to a friend and two family members who just got new puppies. Thank you
Insurer: Trupanion
By: Sandra
Fast claim processing
Fast response.
Insurer: Trupanion
By: Jane
Quick response and payment on claim.
The vet's office sent in the paperwork for my dog and Trupanion took care of it. I appreciate the quick response to my claim.
Insurer: Trupanion
By: Valerie
Excellent Experience
Even though I was late submitting the claims, they were handled and paid extremely quickly and courteously. I couldn't be happier
Insurer: Trupanion
By: Shelby
Second time was also a charm!
This was the 2nd time we had to file a claim for our pup Tazza for the same illness. I was concerned how the process would go even though the Vet said " this is exactly the same as in May" , when tazza had her previous flare up of gastritis. I was anticipating the usual Insurance run-around. The filing process, as always, was nice and simple...and I was SO excited/happy that there was no problems with the claim. No arguments, no delays = No stress! It was an extremely smooth process. In fact my niece just recently got her 1st puppy and I recommended Trupanion to her if she was going to get Insurance. Thank you for the great service :)
Insurer: Trupanion Canada
By: Tara