Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Claims
The claim experience was absolutely flawless, quick n easy! Thank you
Insurer: Trupanion Canada
By: Vicky
The staff person was very helpful!
The staff person was very helpful!
Insurer: Trupanion
By: Emily
Not just in it for money, they CARE!
Handles claims quickly and efficiently. Canceled my policy immediately when my pet had passed away instead of just trying to get more $ by waiting for me to cancel during such a hard time. Allowed me to make the best decision for my dog without worrying about the financial costs. Sent a heartfelt note regarding the loss of my dog as well. Thank you!
Insurer: Trupanion
By: Stephanie
Leo is recovering!
My dog has had a history of allergic skin issues and then had a terrible accident so he needed emergency surgery on both hind legs. He was in the ICU for 10 days and is still recovering. I have recommended Trupanion to everyone I know and I know several people have signed on. You guys saved me and Leo. Thank you so much.
Insurer: Trupanion
By: Marsha
Sheri
I've been using trupanion for 10 years and they are amazing!!!
Insurer: Trupanion
By: Sheri
Easy Filing of Claims
Filing a claim is easy and quick. Once you have your bill from the Vet you can do everything online. Reimbursement is fast and it goes directly into my checking account.
Insurer: Trupanion
By: Gary
Pleasure to deal with
Pleasure to deal with
Insurer: Trupanion
By: Derek
Exceptional customer service!
Trupanion is consistently helpful and efficient when processing our claims. I recommend Trupanion to anyone who wants a hassle-free claims experience. I'm looking forward to the new claims website for easier filing of claims.
Insurer: Trupanion
By: Mercy
Trupanion Is Second To None!
Everything about Trupanion is wonderful! The process is easy and straightforward. Claims processing is very quick and my funds are available in bank within a few days of claim submission. Most of all, the customer service is second to none. The care they provide to my pet and to us as parents is truly amazing. We are so grateful for Trupanion and have recommended the service to many other pet friends. We will always highly recommend Trupanion!
Insurer: Trupanion
By: Jennifer