Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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trupanion has always been easy to work with.
trupanion has always been easy to work with.
Insurer: Trupanion Canada
By: Sandy
So worth it!
Quick payment to the vet; good communication regarding patient's covered and not covered services, in easy to understand language.
Insurer: Trupanion
By: Nat
Pet insurance for the win
I have always had wonderful experience with trupanion. They are fast and great customer service. I will never go without pet insurance again. Thank you
Insurer: Trupanion
By: Katy
Because of the outstanding customer service that you provide.
Because of the outstanding customer service that you provide.
Insurer: Trupanion
By:
So far I have only talked to Kaitlyn and would give her a 10.
So far I have only talked to Kaitlyn, and would give her a 10. I will be filling a claim for my dog's torn ACL next week, so will be better able to judge after that.
Insurer: Trupanion
By: Roberta
Great insurance.
Our puppy has Addison's disease he also has to the seen by the vet in case an emergency and true pinion is an Amazing insurance, And the people that work for the insurance A friendly very knowledgeable in we really appreciate all of this thank you.
Insurer: Trupanion
By: Beckie
Pamela was very attentive and friendly.
Pamela was very attentive and friendly. We were able to update my pet information without problem.
Insurer: Trupanion
By: Cora
Trupanion has really made a difference!
Super fast response time and easy upload online. I've literally raved about Trupanion and told everyone how necessary it is for your dogs, especially since mine has battled cancer.
Insurer: Trupanion
By: Sara
Excellent service
Trupanion brought us a lot of comfort when we were in the hospital Christmas Day. The claim was processed within minutes, which took a lot of pressure off on such a stressful day.
Insurer: Trupanion Canada
By: Nicole
First Time Claim Experience
I submitted quite a number of claims at one time. The process was quick and efficient.
Insurer: Trupanion Canada
By: Kim