Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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This is the best decision I have ever made for my 4 legged girl.
This is the best decision I have ever made for my four-legged girl. She is nine now and last year developed kidney issues. They have never disputed any claims they have paid with they are supposed to pay and she even got a get well card from them. Whenever I have called they have been amazing, I recommend Trupanion to everybody who has a dog. I know when I submit a claim after the initial oh after the initial Copay has been satisfied, they always pay promptly no issues period!
Insurer: Trupanion
By: Lesley
Highly reliable and consistent
My senior dog is dealing with a few issues as she ages and every visit to the vet reminds me how I happy I am that I signed up to Trupanion when she was a puppy. Completely reliable, consistent positive experiences and very fast claim response times make Trupanion second to none. I will continue to recommend them to anyone making the smart move to insure their pet.
Insurer: Trupanion
By: Jacqueline
trupanion has always been easy to work with.
trupanion has always been easy to work with.
Insurer: Trupanion Canada
By: Sandy
So worth it!
Quick payment to the vet; good communication regarding patient's covered and not covered services, in easy to understand language.
Insurer: Trupanion
By: Nat
Pet insurance for the win
I have always had wonderful experience with trupanion. They are fast and great customer service. I will never go without pet insurance again. Thank you
Insurer: Trupanion
By: Katy
Because of the outstanding customer service that you provide.
Because of the outstanding customer service that you provide.
Insurer: Trupanion
By:
So far I have only talked to Kaitlyn and would give her a 10.
So far I have only talked to Kaitlyn, and would give her a 10. I will be filling a claim for my dog's torn ACL next week, so will be better able to judge after that.
Insurer: Trupanion
By: Roberta
Great insurance.
Our puppy has Addison's disease he also has to the seen by the vet in case an emergency and true pinion is an Amazing insurance, And the people that work for the insurance A friendly very knowledgeable in we really appreciate all of this thank you.
Insurer: Trupanion
By: Beckie