Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very happy with Trupanion.
We were with another company previously and they were terrible - denied almost everything, "misplaced" claims, paid back very little. We are MUCH happier with Trupanion and will only use them in the future.
Insurer: Trupanion
By: Gerald
Great pet insurance
Staff is always very helpful and cheerful. Handles claims with efficiency, accuracy and speed.
Insurer: Trupanion
By: June
Great Service
Claims processed directly from my Vet office. Quick response time. I love Trupanion
Insurer: Trupanion
By: Rosanne
Reimburse yet?
I never heard anything back about my claim once I submitted it
Insurer: Trupanion
By: Beth
Best insurance company
You are very efficient. I wish all insurance companies were like you.
Insurer: Trupanion
By: Beccy
Speedy claims settlement
Claims are processed right away. Staff is very helpful if you need to call.
Insurer: Trupanion
By: Ellen
Trupanion staff have always been helpful and treated us as family.
Trupanion staff have always been helpful and treated us as family.
Insurer: Trupanion
By: Aileen
Fast claims response!
Always prompt and courteous!
Insurer: Trupanion Canada
By: Grace
Peace of mind
Thank you for helping with a large medical expense. It was nice knowing that we could concentrate on getting our dog better and not on the money.
Insurer: Trupanion Canada
By: Mathiew