Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Thank you for being part of our family.
You are amazing! From the get go to the end. Thank you for being a part of our growing family.
Insurer: Trupanion Canada
By: Lynn
Excellent so far
I have talked with support about my Laineys claim as I had three documents to send and they have all been very helpful, compassionate and kind. I hope the rest of this continues this way
Insurer: Figo
By: Melanie
High Premium Increase
Overall I found Healthy Paws customer service courteous and the claims process was very easy; however, I found it strange that when I submitted a claim, only the percentage of the claim that equaled my reimbursement percentage was applied towards my deductible. For example, if I chose a 90% reimbursement rate after my annual deductible was met, then only 90% of the total amount of my claim was applied. When I questioned the company about this calculation, no one (even management) could provide me with an answer as to why. In my 3rd year of coverage, my premium jumped 25% with no warning. That was the last straw for me.
Insurer: Healthy Paws
By: Leisa
Trupanion Saved My Dog
Claim was settled and paid out in 48 hours over Christmas. They were so supportive and helpful and it was easy to submit a claim for review. Trupanion saved my dog.
Insurer: Trupanion Canada
By: Rebecca
Wes took time to listen to me was patient understanding & reassuring.
Wes took time to listen to me, was patient, understanding & reassuring.
Insurer: Trupanion
By: Glenice
Bud's MiMa
Wow! Quick response time and dependable. The only improvement would be possibly training the vet clinics that partner with Trupanion so all paper work goes smoothly from clinic to Trupanion. Our vet clinic didn't know how to access the correct procedure or information to submit a claim so I had to do it. Possibly a training podcast or video for vet clinic staff would be helpful? Overall really happy with decision to purchase pet insurance.
Insurer: Trupanion
By: Donna
LOVE TRUPANION!!!!
Have always had GREAT service!!! Reimbursement is always fast and if I call with a question'�I always get friendly people who LOVE animals!!!
Insurer: Trupanion
By: Karen
Great service
Trupanion was very easy to work with. This was a tough time and you took care of us without any issue. Thank you!
Insurer: Trupanion
By: Oommen
Not at all impressed
I did t think my visit would be covered but the vet said they could put it through and it would only take about 15 min to get an answer. Ended up waiting at the vet for 45 minutes for my claim to process. They had to call you and be like wtf is going on guys. And all that just to be told you aren't covering a penny. That being said, I give you a 3 because I might recommend your services to someone I hate. If you annoyed them and wasted their time like you did mine and then they still had to pay for everything that would be kind of fun for a petty b like me
Insurer: Trupanion
By: Tina
Wonderful company to deal with
I put my claim in for my cat they approved my vets estimate and they paid my vet and did my part no problems everything was easy and everyone at trupanion was very helpful and friendly
Insurer: Trupanion Canada
By: April