Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Speedy reimbursement! Impressive!
Trupanion covered our St Dane's procedures to determine the cause for her lameness. The claim was processed quickly.
Insurer: Trupanion
By: Kathy
Terrific Pet Insurance!!
Wonderful communication. Claims are processed quickly.
Insurer: Trupanion
By: Cori
Great customer serice, as always!
Great customer service, as always. Reinforces my decision to choose your company to protect our four Bernese Mountain dogs.
Insurer: AKC
By: Carl
Answered all my questions.
The gal I talked to was great. She was professional, clear in her answers and wanted to help me on any other questions I had.
Insurer: AKC
By: Tracy
Sylvester’s policy
Great customer service. Easy to submit claims.
Insurer: Prudent Pet
By: Genesis
I have always had nothing but professionalism when dealing with each representative.
I have always had nothing but professionalism when dealing with each representative. They have all been very helpful and knowledgeable
Insurer: Trupanion
By: Lori
Tim was great he didn't put me on hold and he was able to answer my question quickly and clearly.
Tim was great, he didn't put me on hold and he was able to answer my question quickly and clearly. Thanks!
Insurer: Trupanion
By: Ariel
Because Patrick was kind and told me exactly what I needed to do to try and resolve this issue And he acknowledged my dogs That is a big plus My dogs are my entire universe
Because Patrick was kind and told me exactly what I needed to do to try and resolve this issue And he acknowledged my dogs That is a big plus My dogs are my entire universe
Insurer: Trupanion
By: Gina