Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very Happy and Grateful for Pet's Best!
My first time filing a claim was so easy and my refund was deposited quicker than expected. I was also updated on the status of my claim in a timely manner. My dog comes first in my life and I spend more on her care so this insurance was a Godsend to me because I was spending a small fortune because she is a large dog. Thank you again Pets Best for making my dogs life and my life is a little easier!
Insurer: Pets Best
By: Jacqueline
4 PAWS DOWN!!! It took one month to process the claim only to deny it.
It took one month to process the claim only to deny it. A MONTH! I've had Pet Insurance with other companies before, and none of them have ever taken that long nor have they denied any claim I've submitted. I'd steer clear of this company!
Insurer: Pets Best
By: Anthony
Great first experience
Submitting my claim was fast and easy and I got reimbursed very quickly. My experience so far has been nothing but positive. They even followed up with me to see how my dog was feeling after being sick. I am so happy I choose Healthy Paw Pet Insurance for my pet!
Insurer: Healthy Paws
By: Sandra
Speedy reimbursement! Impressive!
Trupanion covered our St Dane's procedures to determine the cause for her lameness. The claim was processed quickly.
Insurer: Trupanion
By: Kathy
Terrific Pet Insurance!!
Wonderful communication. Claims are processed quickly.
Insurer: Trupanion
By: Cori
Great customer serice, as always!
Great customer service, as always. Reinforces my decision to choose your company to protect our four Bernese Mountain dogs.
Insurer: AKC
By: Carl
Answered all my questions.
The gal I talked to was great. She was professional, clear in her answers and wanted to help me on any other questions I had.
Insurer: AKC
By: Tracy
Sylvester’s policy
Great customer service. Easy to submit claims.
Insurer: Prudent Pet
By: Genesis