Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Healthy Paws comes through with shining colors
i recently filed a claim with healthy paws for the first time since enrolling a year ago.they took care of business promptly and professionally.very grateful and a pleasure dealing with them.
Insurer: Healthy Paws
By: Mike
Don't waste your money
Worst decision ever! DO NOT WASTE YOUR MONEY! After almost 11 months of paying the monthly premium, they decided to request my dog's health history. In the meantime, after taking out insurance, my dog's blood test found that he had been exposed to Lyme disease. He's not sick and had never had any symptoms or episodes related to the disease. Even though, after almost a year paying, they decided that the insurance will not cover anything related to Lyme disease. They considered that as a pre-existing condition. All I want now is my money back. Also, they have sent me the documents with wrong information about my dog for FOUR TIMES. I believe they will use it as an excuse to no refund me if it happens to need it. This is one of the worst customer services I have ever experienced.
Insurer: Pets Plus Us
By: Keller
Happy with healthy paws
Very happy with their service and have no issues. They resolve all payments quickly.
Insurer: Healthy Paws
By: Jay
Could not keep Lilli without you!!!
as always, you guys are professional, compassionate, and prompt. will never have another pet without you
Insurer: Trupanion
By: Cynthia
Customer services are excellent and very professional plus when you submit a claim they respond in a very short time with your reimbursement.
Customer services are excellent and very professional plus when you submit a claim they respond in a very short time with your reimbursement.
Insurer: Trupanion
By: Pilar
Great insurance company
Fast, efficient and professional!!! I'm
Insurer: Trupanion
By: Kip
Because I have recommended Trupanion to friends in the past.
Because I have recommended Trupanion to friends in the past. NEVER have I had an issue with any claims I have submitted and I have ALWAYS received genuinely caring service from your representatives!
Insurer: Trupanion
By: JoDonna
Awesome Company to insure you pets with.
You are so awesome to work with. Process claims very fast. Take care of all of the issues. Thank you so much for taking such good care of my little Allie. I tell everyone how wonderful you are. And such a blessing to my allie.
Insurer: Trupanion
By: Sharon