Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Extremely helpful and very easy to talk to
I have not filed my claim as of yet. I was slightly confused on exactly how to do that. I called the toll-free number and the representative I worked with was fabulous and very informative. I do not expect any problems filing my claim
Insurer: Figo
By: Kathy
Very knowledgeable staff
Personable and gets things done
Insurer: Figo
By: Sandra
This insurance has been fantastic
If it wasn’t for this insurance I never would have been able to afford the surgeries my dog has had. It’s literally been a life saver! Customer service is fantastic, they are always so move and helpful. Every claim I’ve filed has been approved and paid quickly.
Insurer: ASPCA
By: Donna
Highly Recommended - Never Have to Hesitate Getting Medical Care
We are so grateful to have have found and purchased insurance through Healthy Paws. Over the past 8 years it has come through every time, covering emergencies and/or illnesses that we didn't expect. Every time we sought treatment for our dog we never worried about the cost in obtaining the best treatment for him. As recently as this past New Year's, our dog ate bacon soaked paper towels out of the trash while we were out of town and became ill. We did not hesitate to find care for him at an emergency hospital knowing that we would be covered. And then when we came back home and had to see the vet multiple times in a week because he was still not well, we again did not have to worry about the expenses. It allowed us to focus on getting Max well without having to think about whether we could afford the expenses of caring for him. After spending thousand of dollars within weeks on his medical care, we received a huge portion of our expenses back under our policy. We are, and have always been, appreciative of Healthy Paws coverage and its prompt claims processing.
Insurer: Healthy Paws
By: Kristyn
Peace of Mind
Our day started normal, outside for potty two cookies each but within 20-30 minutes I noticed my 2.5year old GSP was not acting right, panting, breathing weird .... within 2 hours we were at the emergency vet..... and he was diagnosed with pneumothorax....... your handed an estimate for $ 9100.00 ...... it's easy to say do what you have to do to save my boy with out the worry of where the money gonna come from..........I submitted my bill to Healthy Paws and no questions asked they paid the claim....... he was readmitted twice more as he ended up with pneumonia also and those claims were also paid with ease........... It is worth every penny knowing Healthy Paws is there when it is needed ............
Insurer: Healthy Paws
By: Dawn
Embrace was there at a terrible time for me and my baby Charlie
My baby Charlie was very sick with Diabetes and Cushings disease. Embrace took the financial strain off of a very stressful time. Submitting a claim is easy and reimbursement is quick.
Insurer: Embrace
By: Rebecca
Always a great experience!
It was truly a pleasure to deal with your company.
Insurer: Trupanion Canada
By: Yvette
Always to understanding kind and helpful
Always to understanding, kind and helpful
Insurer: Trupanion Canada
By: Hope
10 out of 10
I am extremely likely to recommend Trupanion, in fact, I already have. After our last dog had a number of medical issues we got it for our new little guy '�just in case'� and find ourselves already using it just a few months in. The website is user friendly and the claims process is super easy and stress free. Emails keep you updated throughout the process and my claims have been approved very quickly so far. Overall a great experience and so glad to have peace of mind that our guy can always get the best care.
Insurer: Trupanion
By: Pam