Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I will never have a dog without Figo again!
This is the first time we've had pet insurance. I will never have a pet without insurance again. The app is really easy to use, when I need to call in, everyone is so helpful.
Insurer: Figo
By: Jeanette
Prompt, efficient service.
I like someone who asked what I needed, I told her and she got it done.
Insurer: AKC
By: Anna
Wonderful service
My Husky ruptured a salivary mucocele seal and after several vet visits and attempts at getting it to heal, he ended up requiring surgery. Figo insurance allowed us to provide the absolute top care to our pup. The claims process is simple and payments were made on every claim (almost a dozen claims) within 48 hours. It is stressful enough having a sick or injured pet, trying to decide if you can afford to care for your pet properly shouldn't be a factor when making medical decisions for your furry family members. Having the peace of mind throughout this process, knowing I could provide my boy with the specialist care he needed is something I am very thankful to Figo for. I highly recommend them to any pet owner.
Insurer: Figo
By: Amanda
Happy dog mom
Excellent customer service, competitive rates, and great coverage make ASPCA insurance the right one for my big baby. I have had this insurance for over 2 years and it has more than paid for itself. My dog has had to have 3 surgeries and had some bladder issues. Insurance covered them all. And customer service has contacted me several times just to ask how my baby was doing. I am very pleased.
Insurer: ASPCA
By: Angie
I am so impressed with the service that I am recommending to all my friends that have pets
I could not have asked for better service. Figo made a stressful time so much easier.
Insurer: Figo
By: Karen
Great company, great support, a true pleasure for us to have in our pets life!
I have owned a few dogs over the years and I wasn’t sure about pet insurance and the monthly costs. I now am fully convinced that the monthly premiums are fair and reasonable, the service and support from Pets Plus Us is great and I have a peace of mind when and if I need help with expensive veterinary bills.
Insurer: Pets Plus Us
By: Graham
Great and very compassionate about your pet.
Very professional to deal with, they processed my claim quickly and would recommend Figo for all of your pet needs.
Insurer: Figo
By: John
Is a first class service from the product to the customer care!
I cannot expect better from an insurance company, the premium, the communication, the user friendly website, that makes it easy to flow, the speed of the claim reimbursement!! Can't be better.
Insurer: Trupanion
By: Vilma
You were always there
We took out Trupanion Insurance when Morrison was a tiny puppy. Through the years, he has faced many unexpected and scary health issues, accidents, and surgeries. Now that he is elderly, he suffers from the pain of arthritis, .When you first fall in love with your pet, you never imagine that among all the wonderful, exciting, and fun moments, there will be times when bad things happen and things go wrong. He had a dew claw pulled out at the dog park when a lady invited him to jump up but when he got down the buckle of her overalls caught the dew claw, he once had his inner, third eyelid torn almost off and his cornea badly scratched when he played with a dog wearing a spike collar, had a malignant tumour removed from his lower eyelid, stepped on a rare type of wild grass that cut deep into his paw, had the ligament in his knee snap and the cartilage crack, resulting in having a steel plate put in his knee. He had to rushed once to emergency in the middle of night in a dehydrated state due to mysterious vomiting. You've always been there for him and for us. We would find it hard to have paid for all of this without you. You are our heroes and have cushioned these frightening moments by helping us pay what it took to keep him comfortable, alive, and free of pain. We can't thank you deeply enough for your compassion.
Insurer: Trupanion
By: Brenda
Great Customer Service!
This is my first dog and first insurance company I have used and I couldn't be more happy with the way that things are going. My 3 year old rottweiler had some complications, and the claim process was extremely easy. I am very thankful! I also absolutely loved the fact that I received a phone call and a card in the mail to check on Optimus and see how he was doing. Customer service is everything and you guys are definitely doing it right. I had a lovely conversation with the representative on the phone and again I am very thankful and will recommend ASCPA to any friends or family looking for pet insurance. Thank you for loving my pup as much as i do =)
Insurer: ASPCA
By: Christina