Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Figo is awesome!
I have absolutely no complaints about Figo - our premium is very reasonable, I love that we have a plan that covers exam fees, filing claims is very easy, and we get reimbursed within 2 days. I love that they cover non-standard vet visits such as behavior consultations. They will also cover prescription medications. I did a lot of research before choosing a pet insurance company and I have been very happy with this choice. We have been using Figo for about 3 years now!
Insurer: Figo
By: T.
Fantastic
I've had my insurance for my Bosco approx 7 months now. From the beginning, they explained the terms, were very helpful and kind. I especially appreciated getting a call and even a nice note signed by Schelie, from Customer Service-following up on my experience and concerns for Bosco on his health condition (kidney disease) I would recommend them to anyone looking for a good insurance policy that is not full of games and actually care. Thank you for being Amazing!
Insurer: ASPCA
By: I.
Jack gives a paw up for Nationwide.
We were on an RV trip with our Jack when he woke us up crying. He was clearly in incredible pain. We rushed him to an emergency clinic that diagnosed crystals trapped in his urethra. They temporarily relieved his pain with meds and pushed the crystals back into his bladder. Both the emergency vet and our home vet recommended immediate crystal removal. They were concerned that the existing stones and stress of travel were too risky. He had the surgery on Christmas Eve and rested for a week before we headed home. He is doing GREAT! The specialty emergency clinic was very pricey. Without the Nationwide Pet Insurance, we would have had to make some difficult decisions. The claim took a little over a month to process. When I received the approval I was overjoyed. I received the reimbursement the following day. Jack is incredibly grateful for his new lease on life and has become more cuddly than ever. We look forward to many more years with him.
Insurer: Nationwide
By: Carol
Thanks!
Figo has been very helpful to me in terms of navigating their website, my cloud and helping me resolve an unsolved claim! Thanks!
Insurer: Figo
By: Kim
Life Saver
claims and reimbursements have been processed in a timely manner - communication and updates are consistent. I cannot remember if I have needed to call customer service, explanation of benefits and coverage is pretty straight forward. Definitely recommend for anyone who is a new pet owner, especially if you are adopting and there is not much information or history for your pet.
Insurer: Nationwide
By: Eddy
Quick, efficient service
Great service and rapid payment of my dog's claim
Insurer: Nationwide
By: DENISE
The best thing we ever did was purchase Pet Insurance for our dog!
We are very pleased with the service Nationwide provides. Claim forms are easy to complete and reimbursements are made quickly!
Insurer: Nationwide
By: Felicia
Nationwide is the most efficient and easy pet insurance out there!
I appreciate all the direct and quick phone calls to/from Nationwide - it has been easy to submit claims and quick to receive reimbursement, which is usually a financial stressor. Thank you for easing that burden on us and many other families out there who care and love their pet.
Insurer: Nationwide
By: Rachel
Pet insurance customer review
Timely respone. Satisfactory coverage. Good customer service when contacted for more information Wait and see what the premium will be at renewal time based on claim history
Insurer: Nationwide
By: Gregg
Great insurance
Been using about 20 years nothing but exceptional service. I have had dogs with some difficult illnesses that involved expensive treatments. Nationwide was always there to help out.
Insurer: Nationwide
By: Glenda