Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Pleased with rapid response!!
Within a very few days of Bella's visit to our veterinary oncologist we were notified that Trupanion had received the invoice for her diagnosis and their staff was reviewing it. A few days later we received notification that we could expect a check in the mail. It arrived a few days ago. Bella had Mast Stem Cell surgery on Feb. 18 -- Trupanion received the invoice from the Dr.'s office and are now reviewing it. We are very pleased with the promptness and would recommend Trupanion to our friends.
Insurer: Trupanion
By: Joe
Policy claims
My experience with Trupanion is that it is very quick and responsive. My vet now handles the paperwork for me which makes it completely painless and easy.
Insurer: Trupanion
By: Leslie
Getting Pets well
Bama has had several issues and was treated by NC State Veterinary Hospital with excellent results. Trupanion is the greatest. I submitted the proper forms along with the discharge summary and paid invoice to Trupanion and relaxed. They kept me informed as to the progress and when completed, my refund was deposited to my bank, Can't get any easier that that. Your local veterinarian will assist you in attaining insurance. Simple and very reasonable. Trupanion is my Hero. He staff are super and always kind and helpful, no matter the concerns you may have.
Insurer: Trupanion
By: William
Responsiveness
Responsiveness. Waiting for reimbursement
Insurer: Trupanion
By: Kim
The best!
Always wonderful! Very responsive and timely
Insurer: Trupanion
By: Andrea
Problem was resolved promptly.
Problem was resolved promptly.
Insurer: Trupanion Canada
By: Justin
Stress free
When your animal is sick it is very worrisome, not having to worry about finances eases that stress. Love the direct billing. Thanks
Insurer: Trupanion Canada
By: Ramon
Very great experience
TY 4 ur quick responses on Claims
Insurer: Nationwide
By: marshall
Choosing Nationwide Pet Insurance was the best choice I ever made.
Nationwide Pet Insurance has been absolutely amazing! Their prompt attention to every claim I’ve made has been great. They are caring and follow up on Zena’s progress is very impressive and appreciated.
Insurer: Nationwide
By: Alexis
Great pet insurance
I have had this insurance for many years for all my dogs. I have been with you when it was VPI. This is a good insurance company. I have never had an any problems with it. Great customer service.
Insurer: Nationwide
By: Sharon