Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I love dealing with Nationwide, it’s so easy!!!
It’s so easy dealing with Nationwide and my claims are processed so quickly!!
Insurer: Nationwide
By: Roxann
Thank goodness for Healthy Paws
Thank goodness for our Healthy Paws coverage. Just over 10 weeks ago my dog was suddenly diagnosed with lymphoma. It is an aggressive cancer and without treatment we could have lost him in 6 weeks. The news was devastating, but the fact that I was able to get treatment for him because of my Healthy Paws coverage, his cancer is now in remission. Having insurance saved my doggy's life and mine, I would have been lost without him. When I was looking for insurance when I first rescued my dog just over 3 and half years ago, I knew that vet services can be very expensive. What drew me to the coverage I chose with Healthy Paws was the unlimited coverage amount, as well as the adjustable rates and deductibles for their plans. Since getting the coverage, I have found it is very easy to submit claims and that the customer service is helpful and supportive. I highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Amy
Nationwide has been great
Great response time! Thank you Nationwide. It's comforting to know that we can count on very fast turnaround when our Nana has to be treated by her vet.
Insurer: Nationwide
By: Becky
PHENOMENAL!
This is the best pet insurance that I have ever dealt with. They are go above and beyond to help or answer any questions. There website is FANTASTIC!
Insurer: Nationwide
By: Maria
I love Nationwide
I love having Nationwide to cover my pets . They even gave me xmas cards with my dogs picture on them and I love it. Response time and easy claims make it even better, They keep in touch with other fun things too
Insurer: Nationwide
By: Jan
Fast Prompt Claims Payment
Wow. My dog accidentally swallowed a foreign object. We have and are going to the vet often. Healthy Paws has paid all claims within a week. Great customer service!
Insurer: Healthy Paws
By: Pamela
Great service with fair reimbursements.
Every call I have made to your office has been handled very well. Your processing time for claims is usually very fast and I am very satisfied with the reimbursement amounts. I am so happy I chose Nationwide!
Insurer: Nationwide
By: Diane
Pretty fast and convenient
Nationwide was very helpful when we had an unexpected incident with our puppy! Vet bills can be expensive and often times unexpected. Nationwide was so quick to get back to us and help us.
Insurer: Nationwide
By: Lindsey
Thank you for your service and doing what you say you will do.
Timely and excellent.
Insurer: Nationwide
By: Linda
Great service, easy claim process!!!
Nationwide Pet is one of the best decisions we have made. They are friendly, professional and helpful. The claim process is easy and fair, no red tape. NP has approved 3 claims for my poor puppy. Hope you never need to use the service, but so nice to have it available when you need to!
Insurer: Nationwide
By: marlo