Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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You are awesome & quick with the turn around of my claims & payment
I am very pleased with Nationwide
Insurer: Nationwide
By: Joanne
Over All Easy
Nationwide has been easy to use once you get through the start-up. I use the app to submit claims. The only thing I would love to see as a change would be to have a card to use instead of reimbursement. But other than that, we've been receiving the reimbursements rather quickly into the bank account. I recommend Nationwide.
Insurer: Nationwide
By: Re
we have been extremely happy with nationwide ins. thank you!
our experience with nationwide has been nothing but positive; I mention your company to my vet and clients I meet in the waiting room every time we visit.
Insurer: Nationwide
By: Pam
YOU SAVED MY BEST FRIEND'S LIFE!!
After losing a dog to bone cancer, I decided this time around I was going to buy pet insurance. Embrace was recommended by my vet's office who said they are the easiest to work with and seem to have the best overall coverage. I have been very pleased throughout our nine years. Claims are very easy to file and the turn-around time is usually really quick. My questions by email have been answered within 24-48 hours, and phone call questions answered immediately. This past year we have had numerous health issues, many expensive tests and procedures, and expensive meds. Thanks to Embrace and $10,000 in reimbursements this past year, my dog is now healthy and stable. Everything we went through this past year had 80% coverage. If not for Embrace, I wouldn't have been able to save my dog's life. I would never consider looking at another pet insurance company. Thank you, Embrace.
Insurer: Embrace
By: Laurie
Wonderful customer service.
Wonderful customer service.
Insurer: Trupanion
By:
Very friendly and helped me very quickly.
Very friendly and helped me very quickly.
Insurer: Trupanion Canada
By:
Customer service via phone is very good
Customer service via phone is very good
Insurer: Trupanion
By: