Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent!
My Rep,Don, was spot on with my all my questions, excellent customer service and follow up with any messages left. I would highly recommend Don & Nationwide pet insurance!
Insurer: Nationwide
By: Victoria
Super easy to file a claim
I am amazed at how easy it was to file a claim for Pancho's Vet treatment. Our claim was completed in under two weeks, start to finish. We are very happy with the service from Nationwide!
Insurer: Nationwide
By: Silvia
Carrying insurance that values their clients
Thank you so much for checking up on my dogs and also for reviewing and clearing my bill quickly
Insurer: Healthy Paws
By: Jamie
Excellent service
I have been with Nationwide for several years now and always happy with their service.
Insurer: Nationwide
By: Linda
Incredible, Reliable, and Appreciated
Nationwide Pet Insurance has been an incredible staple to my family's well being over the past several years. The peace of mind that comes along with this insurance if something unexpected happens with my boys (as it has in the past a few times now), that the bill is not what I'm thinking about. It's very much appreciated to find a pet insurance that offers affordable plans with reasonable deductibles, reliable service through their website (the recent updates look outstanding!), the mobile app, and payment service through Chase Payments, as well as the appreciation for my fur babies, of course.
Insurer: Nationwide
By: Samantha
Best investment ever!
I cannot say enough good things about Nationwide. Our insurance has already paid for itself. We have never had an issue with a claim for our 8 year old frenchie, and the claims process online could not be any easier. I find we are reimbursed on most occasions between 2 - 4 days after submitting claim. That is just incredible. I feel so much more secure making decisions for our pet, knowing we have Nationwide on our side!
Insurer: Nationwide
By: Kristen
Excellent Pet Insurance!
We have made one of the best decisions in our pets cares journey by joining your pet insurance! Customer Service has been excellent! Claims have been easy to submit, and quickly paid!
Insurer: Nationwide
By: Shannon
You all are awesome!
I have nothing but good things to say about our Nationwide Pet Insurance! Very professional when calling, claim processing is prompt, and this has helped us tremendously with our vet bills. THANK YOU!
Insurer: Nationwide
By: Geri
So thankful for Nationwide Pet Insurance
My dog Coco has a lot of health issues- I am so glad that I have insurance. I always receive the claim money quickly and it's always a fair amount.
Insurer: Nationwide
By: Sarah
Processing of claims is easy and payment is prompt.
Excellent service.
Insurer: Nationwide
By: Brian