Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Love the rapid response
I love Nationwide customer service and claims procedures.
Insurer: Nationwide
By: Susanne
There is always comfort in good insurance. Nationwide is the best.
I bought my Labrador Retriever from a reputable breeder. He was (is) headstrong and I purchased a major medical healthcare plan. I could hear my father's voice in mny ear saying, "Why?" Well, I just felt that Finn was aggressive. While training, he hurt his left ACL approximately 2 years ago. Nationwide quickly responded to my claim. I paid very little of a significant bill. In December of 2019, he tears his right ACL. Again, a quick claim with excellent customer service. Finn is close to finishing his recovery and all is well. Nationwide is and will continue to be a part of our family insurance. Thanks Nationwide. You truly are on my side.
Insurer: Nationwide
By: Jeffrey
Works well for me
Questions are answered clearly and promptly. Large expenses are paid without question.
Insurer: Nationwide
By: Phyllis
Nationwide Pet Insurance Has Been A Game Changer For A Lifelong Dog Family
The company I work for started offering pet insurance last year. I jumped a the chance and selected the insurance with the wellness option. I am now in my second year with our 4 yr old lab Murphy and I have had nothing but positive results with Nationwide. Everything is clear and concise. And benefit payments are made in a timely fashion with no issues. And the icing on the cake is that the few times I have had to call customer service (for informational purposes), the representatives from Nationwide always seem like very caring pet-loving people. Thanks for everything Nationwide. You have my highest recommendation.
Insurer: Nationwide
By: Lawrence
Helpful and caring.
Extraordinarily responsive!
Insurer: Nationwide
By: John
Submitting a claim/reimbursement is super easy and fast!!
Submitting a claim is very easy through the app. It is processed/reimbursed within days of submitting. The ease of knowing I have pet coverage makes going to the vet a lot less stressful!
Insurer: Nationwide
By: Karen
Winter
I have Embrace through my GEICO insurance, since I become a costumer they have been communicated with me through the app and email telling me all the info that I need and answer my questions. i recommend it to all my friend
Insurer: Embrace
By: Evrans
Painless and fast claim processing
We had to bring our dog to the ER vet clinic where she was diagnosed with a pancreatitis. Nationwide processed our claim quickly and the check came in the mail within a few days of claim submission.
Insurer: Nationwide
By: Alexandra
you are easy and great to work with -
you all are easy and great to work with!
Insurer: Nationwide
By: Katie
You are doing great. Thank you for your help!
Thank you for your support. Zoe has some sight thanks to a very good doctor and the medications that are provided. I am very lucky that I purchased insurance through your company at the time I bought my 8-week old puppy. As long as I have a dog I will have your insurance. it's such a great help in times of need. Thank you: John Sakosits
Insurer: Nationwide
By: John