Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Super Easy and Fast Claim Process!
I have 3 furry children who all have Nationwide Pet Insurance, and it is always great to have a piece of mind when you know Nationwide Pet Insurance got your back and provides excellent customer care! I have referred 2 pet owners who are also happy having Nationwide Pet Insurance for their furry kids 😊
Insurer: Nationwide
By: SheilahMarie
Best Insurance company we could ever ask for.
Nationwide is the ONLY Insurance company I would reccomend for my boys health civerage. Customer Service is on point, claims are processed VERY quickly and more importantly Nationwide really does treat your pet like family! 🥇⭐⭐⭐⭐
Insurer: Nationwide
By: Rachel
Nationwide takes the worry out of having a dog!
My claims are processed so quickly, and when I have a question the nationwide representatives are so friendly and concerned. Veterinary costs in my part of the country are probably higher than they are just about anywhere else, but I am not willing to compromise on the quality of care Nakita receives. Because Nakita is insured through nationwide, I am able to get her thoroughly checked out whenever there is a problem.
Insurer: Nationwide
By: Frannie
My pets have been covered with ASPCA for over 15 years!
My fur babies have been covered for over 15 years with ASPCA insurance. They go way beyond just a pet insurance. When my babies have died they call and send sympathy cards. Great company.
Insurer: ASPCA
By: Brenda
Long time client
I have been a long time customer. I am also a professional in the veterinary field. Claims processing takes upwards to 30 days or more. You should be ashamed of yourselves and embarrassed to stand behind that. You send cut and paste policy holder info in generic emails with an apology that falls on deaf ears. You wouldnt accept my monthly premium a day late let alone 30 or more no matter how apologetic i was. Action speak louder than words.
Insurer: Pets Best
By: Todd
The best investment in my pet's health and wellbeing!
I have been really pleased with the level of service at Nationwide Pet Insurance. Filing claims is super easy; accepting payments is even easier with a click of a button. The few times I had to engage with customer services, I had a very good experience with clear explanations for the questions that I had. Highly recommended!
Insurer: Nationwide
By: Janaina
Easy claim submission and fast approval
First high dollar claim went as well I was hoping. Easy claim submission and fast approval. They needed additional info from my vet and requested and received the info directly from them. I didn't need to do anything. They covered exactly what I thought they would.
Insurer: Healthy Paws
By: Steve
Wonderful all around
My puppy ate something she should not have and became very ill the day after the waiting period. The whole process of filing a claim, customer service and receiving payment was hassle free! I am so thankful I had the ASPCA Pet Health Insurance.
Insurer: ASPCA
By: Roberta
Healthy Paws Insurance gives me the peace of mind to give my pet the best possible care with any and every medical situation.
I have had Healthy Paws insurance since my golden was a few months old. Unfortunately, we have been struck with many medical situations from foreign bodies, GI illnesses, and UTIs. Having insurance with Healthy Paws has helped me give my golden the best possible care without worrying about whether or not I can afford it. I can just focus on taking care of my dog and getting her the best care that she needs because I know that Healthy Paws has my back not only through financial reimbursements but also through support. I recommend Healthy Paws to anyone who has a pet. I can recommend them confidently because I have spent a lot of money at the vet and many long hours at the emergency vet. They are the best decision I have made for my pet!!
Insurer: Healthy Paws
By: Scarlett
Rapid Processing of claim
Took my dog to the vet on Tuesday afternoon, March 10th. Embrace had an approval of my claim on Thursday March 12th. Amazingly quick turn around. Have had excellent results on prior claims also. The best Pet Insurance as far as I am concerned.
Insurer: Embrace
By: William