Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Insurance allowed us to focus on getting our dog the care she needed and not how we would be able to pay for it.
Our dog Seaver managed to ingest a toxin on a hike off-leash, she was vomiting and shaking, it was terrifying. We needed to get her medical attention immediately. We were quoted a price of $1800-$2600 from the hospital. Even with insurance, we weren't sure if most would be covered or if we'd have to wait a long time for reimbursement. I called our insurance company, Healthy Paws, on that Sunday and they assured me all would be fine. Seaver spent overnight at the hospital. It was a very nerve-wracking night but lucky for us she pulled through. Left with a $2600 bill on my credit card I submitted my claim online, to Healthy Paws. It was simple and within 2 days my claim was processed and I received a check in the mail 5 days later for the full amt. less $151.00 for the exam and my deductible. We could not be more grateful to the Healthy Paws team for their coverage and quick response to our dog's medical bills. If you are on the fence about getting insurance I highly recommend it and getting it through Healthy Paws. Vets are seeing more pets coming in each day after consuming marijuana or worse. This single event would have been detrimental to us financially. Having the peace of mind that we were able to get Seaver the best care during this very scary event was an absolute Godsend!
Insurer: Healthy Paws
By: Heather
Terrible experience with a claim after 6 years of wasted money
After over six years of paying for my pet insurance I had the need to file a claim of almost $1000 due to injury and they only reimbursed about $160, I thought it was a mistake and called customer service and they said there was indeed an error and reimbursed $14 dollars more...seriously? I thought it was a joke. They obviously don't care once the pet gets older and that way they can get rid of the pet once they start having issues. I wish I didn't wasted all that money for so many years. They use excuses not to pay 90% reimbursement minus deductible as promised. Consider other insurance such as Embrace who are more honest.
Insurer: Healthy Paws
By: Annette
Responsive and reliable
Great customer service and fair and timely claims processing.
Insurer: Nationwide
By: Swierzy
Emergency hospitalization for Advil consumption.
My dog was able to get the childproof top off an Advil bottle while I was out. He was emergently hospitalized for two days with follow up medications and lab work for a week. It was incredible to say "do whatever he needs" knowing that I had coverage with Healthy Paws. He is now recovered and I am so grateful. I can not say enough about Healthy Paws. I uploaded the invoice to them on Wednesday, the claim was approved to pay within a few days (crazy week so can't remember exactly but I believe it was 2 days) and I received the check early the following week. No questions asked in fact I received an email from them checking on how he was doing and wishes that he was recovering with no issues. Again, I cannot say enough about them from customer service through the claims department!!
Insurer: Healthy Paws
By: Andrea
Great pet insurance company.
Nationwide is a terrific pet insurance company. I mail my claims and always get a notice from them within a week that they are processing my claim. My payment is directly deposited into my checking account within days. I have had the insurance for almost 2 years and they have improved their response time greatly. You are also supplied with a complete explanation of benefits. I would recommend them highly.
Insurer: Nationwide
By: Mary
Excellent service
Prompt handling of claim, very efficient.
Insurer: Nationwide
By: Shirley
Very pleased!
Fast and easy claim service! Very pleased with the service.
Insurer: Nationwide
By: Joette
I love Vitus Vet App because it makes it super easy to file claims and Nationwide is prompt in paying the claims!
Nationwide has provided very good service and response once I figured out how to use the Vitus Vet app. We are grateful to have coverage for our senior beloved Golden so our decisions for his care are not colored by the expense.
Insurer: Nationwide
By: Aleece
Customers for Life
I have insured 4 kittens through Nationwide Pet Insurance; because of this insurance, we've been able to provide and pay for excellent care for them, including compassionate end-of-life care in the worst of circumstances. We currently have 90% coverage with an annual $250 deductible, including wellness visits, which is indispensable when raising a new kitten (checkups, vaccines, medicines, even spay/neuter costs are all covered). I file claims through the VitusVet app, which makes the claims process simple, straightforward, and—most importantly—incredibly fast, and the direct deposit reimbursement means I'm not left waiting for a check in the mail.
Insurer: Nationwide
By: Melissa
Excellent coverage and service
We have been insured by Healthy Paws for 2 years. We’ve got 2 cats and a dog and our experience has always been nothing short of 10 stars. Healthy paws make filing claims really easy, and the majority of the time claims are settled within a day or so. Their customer service team are easy to get a hold of (I’ve never waited more than a few minutes to speak with someone) and they genuinely care about the pets that they cover. We had a tragedy fall on us recently when our eldest cat Nelson was hit by a car. He ended up needing surgery for a shattered pelvis and a fractured foot, and suffered a couple of complications in the weeks following. Of all the worries that we had, one thing that we did not have to worry about was his coverage. Healthy Paws covered the majority of the bills and made the whole process as easy as possible. They even sent me a follow up email a few weeks later asking how he was doing. Thankfully, he’s making great steps in his recovery and should be back to full strength in the next few months. I could not recommend Healthy Paws enough. Professional, caring and efficient. Thank you Healthy Paws! From Chloe & Nelson
Insurer: Healthy Paws
By: Chloe