Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great service
Excellent customer service
Insurer: Nationwide
By: Nena
very satisfied
very satisfied with Nationwide. Claims can now be made online and response times are very fast. Also claim payments are electronic. For emergency situations such as dietary indiscretions the coverage is very good. For chronic diseases it is less but still there is some coverage.
Insurer: Nationwide
By: Maria
I am totally pleased with your service. Sally Sue is in good hands. Thank you.
I have had two other dogs before Sally Sue insured by VPI. Your service is great and claims are sent quickly. Even my Vet has heard good things about VPI. Thank you for your service.
Insurer: Nationwide
By: Marsha
Reliable and quick turnaround for reimbursement.
The reimbursement process was really easy the first time and I was able to do the same process easier the following times. Each claim that we submitted was accepted and processed after a few business days. Nationwide is clear with their policy terms and the reimbursement followed that. No surprises and quick turnaround. Very dependable.
Insurer: Nationwide
By: Gladys
It’s so easy with my Vet help they send in all Carlys claims.
When ever I’ve call Nationwide with a question they have been very helpful with answering my question. Or they research and get back to me ASAP.
Insurer: Nationwide
By: Jeanette
Great Service
I find the service very responsive and expeditious. I feel the refunds that I have experienced are much improved, timely (electronically within a 3 day period.)
Insurer: Nationwide
By: Sherry
You guys were amazing, we wouldn’t have been able to pay for his emergency surgery without our insurance.
Excellent fast and easy
Insurer: Nationwide
By: Jodi
Very quick response. I love it!
Very quick response. I love it! Your Insurance plan is awesome along with the claims processing.
Insurer: Nationwide
By: Lori
We would be lost without Nationwide Pet Insurance!
My dog suffered a ruptured cruciate ligament that required surgery. Nationwide Pet Insurance was true to their commitment and paid what was covered under the policy. I have had my dog insured since he was 6 months old and am so grateful for his coverage.
Insurer: Nationwide
By: Patricia
Great service
Always great service and never have a problem with any of my claims. Peace of mind knowing I have coverage whenever I go to the Vets office. Taking care of my dog and keeping him healthy and happy is very important to me and my family.!
Insurer: Nationwide
By: Fran