Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Outstanding, Professional Service.
From day one you have provided an outstanding service. Your attention to details is excellent. Everyone that I talked with stated the same. Please continue your outstanding Dutch for perfection. We (wife, daughters and I greatly appreciated. 👊👊👊
Insurer: Nationwide
By: Oscar
Our claims were processed quickly and easily.
We were very happy with the way Nationwide handled the claims for our dog's injury. It couldn't have gone more smoothly and quickly.
Insurer: Nationwide
By: Cathy
Excellent All Around Care
Never had an issue with Healthypaws. I've been with them for 5 years now and they've always made claims easy. They give me a lot of peace of mind that I don't need to hesitate when getting my pups care.
Insurer: Healthy Paws
By: ERIC
Need to enhance customer service
Overall good service. However I have had some issues when I have spoken with representatives as they have not been able to either clearly answer my questions or have given me different information about a same issue. Moreover none of them give you their name, so they are not held accountable either.
Insurer: Nationwide
By: Ana
I am extremely satisfied
Our puppy got sick and we had to take her to the emergency vet. The emergency vet then wanted us to follow up with our regular vet, who tan tests. The bills were beginning to pile up! Nationwide paid pur claims quickly and fairly. Our puppy is feeling much better! Buying the insurance was a good decision and I am grateful for their quick response.
Insurer: Nationwide
By: Cheri
Prompt and clear responses to claims filed
I am very pleased with the responses I have received for the claims I have filed. The explanations are always clear and amazingly timely .
Insurer: Nationwide
By: Petra
Just wish they would cover more of the costs given the amount of premium I am paying!
Your premiums are very high for the return I am getting from submitted claims. The one time I called your customer service in a little over 2 years, your Service Representative was not helpful.
Insurer: Nationwide
By: Sandra
Excellent service.
Excellent coverage, prompt service. Very happy with choosing Nationwide for pet insurance needs.
Insurer: Nationwide
By: Yousuf
Easy and Fast process
Submitted a claim is easy and was processed extremely fast. Love the communication via email notifications as to the status. Keep up the good work
Insurer: Nationwide
By: Patty
Nation wide is the very best
We have had your pet wellness plan for about 4 years now and we are very pleased with this you process the claims very fast and replied fast we would recommend you to all of our friends and family thanks again for being there for us and little Lobita she appreciates you as well
Insurer: Nationwide
By: Dwight